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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,100 Reviews

1,100 Reviews of Ken Ganley Ford Parma - Service Center

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May 10, 2024

Dave Moga excellent service Rep in and out quickly explained what was going to need serviced in the future More

by STARK321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
May 10, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dave and our team and look forward to working with you again.

May 10, 2024

Very friendly quick service an very good mechanics will recommend them to everyone. An will always use them was perfect on the motor work on my expedition More

by shermanwebb11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Ken Ganley Ford Parma responded

Thank you so much, Sherman, for your excellent review! We are happy that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be positive. Please don't hesitate to reach out if you need anything else.

May 10, 2024

Didn't have to wait to long once I got an appointment. Had to wait four days, but I got great service. More

by wag-onea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

May 09, 2024

They were nice and advised me of things that needed repair now and things that could wait but would need replaced eventually. I appreciated that they were not pushy and advising only and letting me dec More

by Ford17driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with George and our team. We're glad to hear we delivered such a great experience!

May 09, 2024

Dave Moga was outstanding, my routine works oil change was completed in record time, he was highly informative. More

by Annerottinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
May 10, 2024 -

Ken Ganley Ford Parma responded

Anne, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dave met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

May 08, 2024

Professional and capable. I always feel like I’m a valued customer in good hands with Ganley Ford. More

by cjannsohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 08, 2024

They were very friendly and prompt in the service department even washed the car after doing the recall work every time we need something done they are right on it More

by HPGER
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 07, 2024

They installed wire harness under a recall but my back up camera is still not working. They were asked to do a diagnostic on the front suspension but wrote a quote for the needed repairs. The quote had the p More

by daquino66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
May 09, 2024 -

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

May 06, 2024

Professional quick and got me what I wanted with no hassle thank you again for the great service and urgentness to accommodate me and my wife More

by Feldmanj36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeromy Acord
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

May 04, 2024

Honestly since you moved we talked about finding a closer dealer but then we met Joe Abate and talked to the GM. We are staying with Ken Ganley in Parma. More

by AndreeKinnee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Abate
May 05, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind words and this wonderful review! We hope you have a great day!