Ken Ganley Ford Parma - Service Center

Very professional and extremely courteous staff. On time repairs and always a reminder phone call for service at my residence which was awesome. Keep it up. On time repairs and always a reminder phone call for service at my residence which was awesome. Keep it up. More

Great service department, great service writers. Overall very friendly people. Will continue bringing my Lincoln in for repairs when neede Overall very friendly people. Will continue bringing my Lincoln in for repairs when neede More

Everyone went above and beyond to fix the problem on hand. The courtesy from everyone I dealt with was Amazing! hand. The courtesy from everyone I dealt with was Amazing! More

Quick. Efficient. Polite. Helpful The experience was quick and efficient. Dylan was polite and very helpful. Efficient. Polite. Helpful The experience was quick and efficient. Dylan was polite and very helpful. More

They make getting your car serviced Easy and very friendly. Very clean inside and I would use them again friendly. Very clean inside and I would use them again More

I recently visited Ken Ganley for an oil change. When I arrived, I was originally told that there were two cars in front of me and that it could take an hour and a half to two hours, which seems a l When I arrived, I was originally told that there were two cars in front of me and that it could take an hour and a half to two hours, which seems a little ridiculous for something as simple as an oil change. If you can’t service my car in a timely manner, then don’t book multiple appointments. Thankfully, my car was finished in an hour. My mother also had her car in for service and when I asked one of the service guys for a status update, he gave me a confused look and told me I would have to ask George because he was the one who took point. His tone seemed rather rude, and I didn’t understand why he simply couldn’t look up the car in the system and check the status for me. When George finally had an update for me, he came off rather arrogant. I checked back with him at the end of my appointment to see if my mom‘s car would be ready and once again, his tone came across arrogant when he was telling me they were working on getting it back together. I think Ken Ganley needs to do a brush up on their customer service skills. When I go in to have my car serviced not only do I expect it to be serviced in a timely matter, but if I have a question about some thing, I expect to be helped rather than talked down to like I’m a bother. More

Very informative,Alicia was great she ask me if I had any points to use I said that I didn’t know My works on my truck didn’t cost anything I will return again and again points to use I said that I didn’t know My works on my truck didn’t cost anything I will return again and again More

Excellent service. It was quick and accommodating. Staff kept me updated and was very professional It was quick and accommodating. Staff kept me updated and was very professional More

Coming from another dealership Ganley Ford was a breath of fresh air! Dylan was great from start to finish. of fresh air! Dylan was great from start to finish. More

Efficient and friendly service. Great listening and action on recall and Ford points. A great service call. Great listening and action on recall and Ford points. A great service call. More