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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,954 Reviews
Call Service Center (888) 433-2764

1,954 Reviews of Ken Ganley Ford Parma - Service Center

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November 15, 2024

They do good work, but takes a little time. Provide very good updates and cost information. More

by stevec1333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Nov 18, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Steve, and we look forward to working with you again.

Nov 18, 2024 -

Ken Ganley Ford Parma responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 14, 2024

The service was great the technician was awesome I'm very satisfied with the service that was provided. More

by Clinton Johnson
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, Clinton, and for taking the time to leave us this wonderful feedback!

November 14, 2024

I have had a works package done twice and they pretty much just changed the oil and rotated the tires. Nothing else was checked Pretty disappointing. Expensive, which I don’t mind if a thorough job is More

by USAEIRUS
Recommend Dealer
No
Employees Worked With
Don’t know
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Nov 18, 2024 -

Ken Ganley Ford Parma responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

Nov 18, 2024 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

November 14, 2024

GREAT SERVICE WILL COME BACK IN THE FUTURE GOD WILLING WILL TELL OTHERS THANK YOU More

by LSCHI98711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Nov 15, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

Nov 18, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 14, 2024

Friendly and knowledgeable service team. The waiting area was comfortable while my car was being serviced More

by D.A.S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Nov 18, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2024

Dave is the best! Get your vehicle to him now and see why you don’t need to go anywhere else. More

by InNeedOfGreatCar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
Nov 14, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 11, 2024

The dealership went above and beyond. Although they weren’t able to resolve the issue with my car, they worked with me and Ford to try to make it right. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris 'Bubba" Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will in service
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Nov 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 11, 2024

I was seen on time. Work was completed expediently. The staff was pleasant. The garage was spotless. More

by TROGOPIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
Report | Print
Nov 12, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 11, 2024

Paul was very helpful, and explained the process well. Appreciate his professionalism and helping through the process. More

by CHARLESJEFFERSON91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
Report | Print
Nov 11, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Charles, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

November 10, 2024

I was very satisfied with my appointment. Everything was done on time. Everyone was super friendly. Service advisor, who took care of my appointment, Alicia Jeffery, was very knowledgeable an More

by Nadya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Report | Print
Nov 11, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Nov 12, 2024 -

Ken Ganley Ford Parma responded

Hi Nadya, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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