Ken Ganley Ford Parma - Service Center

Completed problem analysis early. George at xx in desk was smart quick and very goog George at xx in desk was smart quick and very goog More

Great service. I was traveling through the area and had engine problems. They worked me in and had the problem diagnosed and repaired in a couple hours. Very profes I was traveling through the area and had engine problems. They worked me in and had the problem diagnosed and repaired in a couple hours. Very professional and friendly. Highly recommend. More

Prices seemed to go up a little since Ganley took over. Also I was bombarded a few times by salesman asking if I wanted to sell back my escape. Also I was bombarded a few times by salesman asking if I wanted to sell back my escape. More

Very dissatisfied with the "scare" tactics used. I came in for an oil change (which was almost $140) they upsaled me by that telling me I Needed a cabin air filter for an additional $40 and then Wa I came in for an oil change (which was almost $140) they upsaled me by that telling me I Needed a cabin air filter for an additional $40 and then Was told I needed back brakes NOW - that they were paper thin. Had a 2nd opinion by an honest mechanic and he said I have another 6000-8000 miles before the back brakes needed to be replaced. Very dissatisfied with the cost of your services and the upsale you are always doing or trying to do with the "scare" tactics. I have been coming here since I leased my car from Gillingham in 2017 but Probably will not be coming back - not even for an oil change. More

Alicia was excellent. My car was serviced quickly and efficiently. Thanks again for the prompt response. My car was serviced quickly and efficiently. Thanks again for the prompt response. More

I like the dealership, they're fast and give detailed reports. They offer coffee,tea and TV while waiting. reports. They offer coffee,tea and TV while waiting. More

I was an out of town traveler and the water pump failed on my F150. I had it towed to the dealer service department and they had me back on the road the same day. Staff were professional and kept me posted on my F150. I had it towed to the dealer service department and they had me back on the road the same day. Staff were professional and kept me posted with updates throughout the day. More

Lack of attention from service poc for call back and loss of keys at pick up. of keys at pick up. More

I enjoy the experience. I have when I bring my car in for oil change. The salesman is very helpful. I have when I bring my car in for oil change. The salesman is very helpful. More

Everyone super friendly and super helpful, especially the service people. It’s my & my family’s go to dealership. service people. It’s my & my family’s go to dealership. More