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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.6
1,954 Reviews

1,954 Reviews of Ken Ganley Ford Parma - Service Center

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June 06, 2024

I’ve had problems with my fender flares since I bought my Bronco Sport with the fender flares not staying on my car properly. This last visit with Ken Ganley Ford, they fixed everything amazingly. They eve More

by PJBALMERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery
Jun 06, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 05, 2024

Great dealership to get a car from and wonderful service. Good people are employed there. More

by JOHNHAUSER28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Monske, Scott Acker
Jun 06, 2024 -

Ken Ganley Ford Parma responded

John, thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jun 07, 2024 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

June 05, 2024

Did a good job butt took 2 hours for oil change but atleast the waiting chairs were comforbal. More

by Anthonyzakharchuk5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
Jun 06, 2024 -

Ken Ganley Ford Parma responded

Thank you, Anthony! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma!

June 04, 2024

My sister has always gone to Ken Ganley on Lorain rd Cleveland Ohio. When i found out they bought my dealer Ford and moved in, i wasn't hesitant to make an appointment for service. The service manager k More

by CATSNCARS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad Dave was able to help, and we hope to see you again!

June 04, 2024

Too much for diagnostics all they did was hook up a Scan tool that it and it cost $200.00 More

by Evan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave Moga
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

June 03, 2024

Everyone one was helpful and polite. Dropped my truck off on Thursday night, and they called me Friday morning at 8:30am,to tell me it was ready at my convenience. More

by Scojer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with Dave and our team. We're glad to hear we delivered such a great experience!

June 03, 2024

Pleasant and helpful service representative when I dropped off vehicle. Left voicemail on a line that did not identify who I was leaving a message for, just a bunch of numbers as to who it was when I More

by JOYGRAD
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske
Jun 03, 2024 -

Ken Ganley Ford Parma responded

Joy, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. We will share your comments with our team, and we look forward to working with you again.

June 03, 2024

The job took longer than expected,but they did very good at getting my vehicle back to me in excellent running order. Thankyou. More

by PCW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Dave and our team, and we look forward to working with you again.

June 02, 2024

Prices are extremely hi, work is good, but you can get the same work elsewhere A lot cheaper. More

by GRIFFINTRUCKINGLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Moga
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Jeffery, Will Monske, Scott Acker
Jun 03, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Jun 03, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

June 01, 2024

People and service are very good as to be expected. Price has gone up considerably though. More

by DRHORVAT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske
Jun 03, 2024 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

Jun 03, 2024 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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