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Ken Ganley Ford Parma

Parma, OH

Overview
Employees
Reviews
Vehicles
4.7
4,159 Reviews
Ken Ganley Ford Parma is Northeast Ohio’s choice for new Fords; from the Bronco, Bronco Sport, Maverick, Mach-E, Escape, Explorer, F-150 Lightning and F-150 we have what you’re looking for. It's not just our great selection of new vehicles - it's also our large selection of high-quality used cars. There are many reasons people come to us first. With our competitive Ford financing offers, we take the stress out of car buying by making it affordable and easy. With a variety of finance and lease options, Cleveland car buyers feel at ease with their purchase. Loans can be approved easily and quickly, the same day that you want to make your purchase. Shop and apply online to save time in the comforts of your own home. It’s never been easier to save!
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8383 Brookpark Rd

Parma, OH

44129

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Showing 4,159 reviews

January 12, 2026

they were very friendly. service was fast and efficent very nice and polite curtesy willing to wok with any situation More

by millifae
Recommend Dealer
Yes
Employees Worked With
Tracy Sapienza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy Sapienza
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Jan 12, 2026 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 12, 2026

Very kind all the time. Very friendly, they are looking for the solution for you. More

by Castro.skorpio
Recommend Dealer
Yes
Employees Worked With
Mark Rezzano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Rezzano
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Jan 12, 2026 -

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 12, 2026

My Ford Escape had a recall & the empl was very nice & helpful esp Allen who informed me of what the recall was. Thank you. Amelia More

by AMELIAROBLE92
Service Time
Recommend Dealer
Yes
Employees Worked With
Allan Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2026 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 12, 2026

From my call with parts, great service! The guy from parts transferred me over to Dylan on the phone call and by the time I was talking to Dylan, the parts guy had walked over and told him More

by mjaneflaherty
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
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Jan 12, 2026 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 11, 2026

Been working with Pam for over 10 years, there’s no other dealership that I would ever do business with. 10 star More

by eghazoul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2026 -

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Ford Parma!

January 11, 2026

Communication was poor. I dropped my truck off. Never heard from them in a week. I had to call and find out what was wrong with my truck. More

by JARUS4
Recommend Dealer
Yes
Employees Worked With
Dylan Yavorsky
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Yavorsky
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Jan 12, 2026 -

Ken Ganley Ford Parma responded

Jarus, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 11, 2026

Allan pena very helpful Allan pena was very helpful and answered all of my questions More

by Ahmadcinah
Recommend Dealer
Yes
Employees Worked With
Allan Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Pena
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Jan 12, 2026 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

January 11, 2026

Never really resolved anything especially with the brakes, the car was left dirty from mechanic. I was told to come back with brakes, Alain heard the noises I was having. I did not like my experience, More

by IGOTTSCHICK
Recommend Dealer
No
Employees Worked With
Allan Pena
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Pena
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Jan 12, 2026 -

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

January 11, 2026

Polite helpful Everything was great except for this annoying survey you keep sending me Surveys suck More

by Fishman
Recommend Dealer
Yes
Employees Worked With
Allan Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Pena
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Jan 12, 2026 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 11, 2026

We had a recall on our new Ford Bronco Sport and they made our experience seamless and so easy! We utilized their valet services so it didn't even interrupt our work week to get the service done. We appr More

by Stetlers
Recommend Dealer
Yes
Employees Worked With
Allan Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allan Pena
Report | Print
Jan 11, 2026 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

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