Ken Ganley Ford Parma

Service department exceeded my expectations, will use this dealer's service department again. Appreciated Dylan Yavorsky's approach. this dealer's service department again. Appreciated Dylan Yavorsky's approach. More

best dealership in northern Ohio, I always get my service done at my convince, that is very important to me done at my convince, that is very important to me More

Unfortunately I have broken my ankle so it's very difficult for me to get around but Alan was very helpful and extremely generous to to pull the car around and make sure that was facing an easy way f difficult for me to get around but Alan was very helpful and extremely generous to to pull the car around and make sure that was facing an easy way for me to get into the car great service appreciate his help and his consideration of my injury. More

Service performed as expected, no up selling of extras. Services completed in a timely manner. Services completed in a timely manner. More

Very welcoming and professional dealer for service. Been to a few and this location is the best in Cleveland. Been to a few and this location is the best in Cleveland. More

Great to do business with! No sales pressure and good communication. Definitely recommend Austin, very knowledgeable! No sales pressure and good communication. Definitely recommend Austin, very knowledgeable! More

5/5 Stars – Kristy Tomcho is basically a car-buying superhero in heels Look, I walked into the Ken Ganley Ford Parma (the main active one there, at 8383 Brookpark Rd), dealership feeling like my cre superhero in heels Look, I walked into the Ken Ganley Ford Parma (the main active one there, at 8383 Brookpark Rd), dealership feeling like my credit score was auditioning for the role of "villain in a bad rom-com"—not exactly prime car-buying position. Bills were stacking, options were slim, and I was ready to settle for whatever sad little economy box they could squeeze me into. Then Kristy happened. This woman didn't just sell me a car—she performed actual miracles. With the patience of a saint, the negotiation skills of a chess grandmaster, and the charm of someone who could talk a lemon into becoming lemonade, she worked every angle to get me approved for something way better than I deserved. We're talking a super sweet ride that actually makes me smile every time I start it (and doesn't make my wallet cry). No high-pressure tactics, no shady back-and-forth, just straight-up advocacy for what I needed. She explained everything clearly, fought for the best deal possible, and made the whole process feel like we were teaming up against the finance gods—and we won. If you're in the market (or think you're not quite in the market yet), do yourself a favor and ask for Kristy. She doesn't just close deals—she creates happy endings. This dealership is lucky to have her, and now I'm lucky to have this awesome car thanks to her. 10/10 would buy from her again (and probably will when it's time for the next upgrade). Thank you, Kristy—you're a legend! More

Everything went well. Kept us informed of the progress and explained the work that was done. Kept us informed of the progress and explained the work that was done. More

Had several vehicles for fleet recalls, got them all scheduled and repaired in a timely fashion. Pleasure doing business as usual. scheduled and repaired in a timely fashion. Pleasure doing business as usual. More