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Ken Ganley Ford West - Service Center

Cleveland, OH

4.5
970 Reviews
Call Service Center (855) 924-5131

970 Reviews of Ken Ganley Ford West - Service Center

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December 03, 2023

1st class service! Always going out their way to make things happen and putting the customer 1st like family More

by coachjoe20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 30, 2023

George was excellent, a night and day difference from my last year experience. He was friendly, efficient, informative, educated me on the car issues, gave realistic expectations, gave proper time frames an More

by Llorineal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Ken Ganley Ford West responded

It's great to hear that George was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

Helpful
November 28, 2023

Fit me in and fixed me up in a reasonable time. If I lived back in Cleveland they would be my mechanic . More

by arlette.63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 28, 2023 -

Ken Ganley Ford West responded

Arlette, Thank you for your business and this review. We're happy to hear George, Paul, and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

Helpful
November 28, 2023

Everyone was personable and respectful. Worked out a good deal for me. Overall a pleasant experience. More

by jaks123
Recommend Dealer
Yes
Employees Worked With
Bolaji
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Nov 28, 2023 -

Ken Ganley Ford West responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Helpful
November 21, 2023

It was very good. I don't like the 2 percent charge if using a credit card. I paid cash. More

by billsunspot
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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Nov 22, 2023 -

Ken Ganley Ford West responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

Nov 24, 2023 -

Ken Ganley Ford West responded

Hi, we really appreciate your feedback! Thank you, and have a fantastic day!

Helpful
November 13, 2023

Very friendly. Also, I my antenna broke during a car wash and they replaced it. More

by LLRMOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2023 -

Ken Ganley Ford West responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
November 12, 2023

Was treated very well no complaints They explained the exact reason for why my vehicle had the service light on More

by MSNENA07
Recommend Dealer
Yes
Employees Worked With
Paul Asano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Asano
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Nov 12, 2023 -

Ken Ganley Ford West responded

Thanks for sharing about your experience with Ken Ganley Ford West. Paul and our team appreciate your business and hope to see you again soon!

Helpful
November 09, 2023

I always bring my car here for repairs and oil changes. I have always had good service. More

by SUZYFTZ
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Ken Ganley Ford West responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paul met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

Nov 11, 2023 -

Ken Ganley Ford West responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

Helpful
November 07, 2023

Hassle free experience. I dropped off my car for regular maintenance and had it back in a few hours. The free car wash is appreciated. More

by Ronald Swanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2023 -

Ken Ganley Ford West responded

It has been a pleasure serving you, Ronald. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

Helpful
November 05, 2023

Friendly service. Took longer than expected, though. It's a shame they don't have coffee for waiting customers...$335 to replace a car key. Highway robbery. More

by kelly.oreilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Asano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Ken Ganley Ford West responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Kelly, feel free to contact us at your convenience.

Helpful
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