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Ken Ganley Kia Mentor

Mentor, OH

Overview
Employees
Reviews
Vehicles
4.7
1,594 Reviews
WELCOME TO KEN GANLEY KIA MENTOR, THE LEADING GREATER CLEVELAND KIA DEALER! Are you in or around Mentor looking for a new vehicle that's leading the country in efficiency, style, and affordability? Have other Cleveland KIA dealerships frustrated you? For a new car buying experience, come check out our dealership and get the ideal auto buying experience. You can use our website to research all our new and pre-owned inventory. We make it easy for your to see all the latest KIA vehicles available and the great new vehicle specials we have to offer. Contact us today online www.kenganleykiamentor.com or by phone at 440-953-1000 and we'll be happy to help you learn more about your next vehicle!
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9090 Mentor Avenue

Mentor, OH

44060

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Showing 1,594 reviews

July 12, 2023

Lousy customer service. Had my car for repairs under warranty and did not contact me with any updates in the two weeks! And one time either ordered wrong part or received w More

by Thepetroffs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dee Shirkey, Zach Piotrowski
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Jul 14, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Kia Mentor did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.

Jul 14, 2023 -

Thepetroffs responded

Your service team NEVER called me to update me. I had to call to get updates. When the wrong part came in, no one notified me there would be a delay. I don't know if your service department ordered it wrong or wherever it comes from was in error. You used to wash cars, mine was not and had an additional hand print on it. Car was in shop for two weeks with no offer for a rental. Another employee gave me 'the song and dance' about rentals being at a minimum due to Covid; I don't have any problems renting a car so why would you? You have dealer cars. I also got the reply about shortage of help. Maybe if you didn't pay for a new commercial each week with the bleached blonde, you could hire more help and pay them a little better. I didn't have these problems when it was Mentor Kia. Times change I guess.

July 12, 2023

Super nice people. Worked with me to get the payment I needed. Would use again. More

by richardscribben
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marley Kazeka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cara Niedzalkowski, Sandy Reed, Tony Dardis
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Jul 14, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 11, 2023

The person helping me with my oil change was helpful despite it taking a long time. More

by I.dean1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
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Jul 13, 2023 -

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

July 10, 2023

Very helpful technician,and the convenience of knowledge by service advisor, they try to make you feel comfortable while waiting,much appreciated 👍, very good experience. More

by Super Bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Padula, Zach Piotrowski, Michael Ross
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Jul 12, 2023 -

Ken Ganley Kia Mentor responded

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 08, 2023

I’ve been dealing with this dealership for several years now and I couldn’t be any happier. From sales to service, you couldn’t ask for a better group of people. More

by Julie Bradbeer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Report | Print
Jul 11, 2023 -

Ken Ganley Kia Mentor responded

Hi Julie, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 07, 2023

They were vary helpful courteous and was able to address my situation highly recommend them. Good no guys. More

by Ob1zenobi70@gnail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marty Albee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Jul 11, 2023 -

Ob1zenobi70@gnail.com responded

Great help with my purchase

July 06, 2023

I thought it was great! Would come again. Will reccomend this dealership to other people. More

by cakeladytoo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Odegard
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Jul 09, 2023 -

Ken Ganley Kia Mentor responded

Hi, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!

July 06, 2023

Personnel always friendly, helpful, and professional. I continue to be impressed with the levels of communication and customer service. Always a pleasant experience. More

by Katie J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Banks, Zach Piotrowski
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Jul 09, 2023 -

Ken Ganley Kia Mentor responded

Hi Katie, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 05, 2023

The Staff is always a pure joy. Great work and excellent service on my car More

by roromack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Padula
Report | Print
Jul 06, 2023 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

July 04, 2023

Waited too long, communication poor, staff polite. Oil change and theft device 3 hours wait time. Zach was very nice, I didn’t know I was going to be emailed while waiting in the waiting room. Kind More

by Debbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Piotrowski
Report | Print
Jul 06, 2023 -

Ken Ganley Kia Mentor responded

Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

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