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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
404 Reviews
Call Service Center (440) 953-1000

404 Reviews of Ken Ganley Kia Mentor - Service Center

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March 28, 2024

Very professional staff, the gentlemen that assisted me was helpful and very very customer focused. More

by ted.brink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsey Padula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Piotrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Ross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
March 27, 2024

Working with Kyle is consistently delightful. He welcomes you warmly, attentively addresses your concerns, and goes above and beyond to assist in any way possible! More

by T_Taddeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Kia Mentor. We hope you have a great day!

Helpful
March 27, 2024

Awesome experience! Friendly, respectable and fast reliable service. I definitely will recommend this location to others. More

by elondai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Gough
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Mar 29, 2024 -

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

Helpful
March 23, 2024

Took my car in for regular maintenance. Mick was very friendly, kind and efficient. He explained everything to me. More

by jeanne0531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick
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Mar 25, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you so much for the positive review! We are always happy to assist you if anything else comes up. Take care!

Helpful
March 22, 2024

Erica in service goes over and beyond. She is so professional and caring for her customers. More

by erik.p.bieznieks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2024 -

Ken Ganley Kia Mentor responded

Hi Erik, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

Helpful
March 22, 2024

Excellent service department,they get you in and out in the time specified.A Jon well done More

by bssmitty66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marques Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marley Guzman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2024 -

Ken Ganley Kia Mentor responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

Helpful
March 21, 2024

I will be back in for service I did not buy my FORTE from KIA OF MENTOR . More

by moe1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
(DIANA SHIRKEY)
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Mar 23, 2024 -

Ken Ganley Kia Mentor responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Helpful
March 21, 2024

Service was awesome and professional I would recommend kia to my friends and family I'm very pleased with their service More

by rondye brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Albee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Gridley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Geers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Globokar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Bevington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zaid Alsaifi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angelina Hillier
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Ken Ganley Kia Mentor responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Helpful 1
March 16, 2024

The service department at Ken Ganley is hands down the best. I would recommend them to anyone More

by Rctolton65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2024 -

Ken Ganley Kia Mentor responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
March 15, 2024

They say they fully check your car but they don’t I now this for a fact. I know my fog lights were out but they said everything it working fine on my car no problems. They don’t return calls either. More

by Ms. Tinkerbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Eddy
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 17, 2024 -

Ken Ganley Kia Mentor responded

Ms. Tinkerbell, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Someone from our staff will be reaching out to you in the very near future.

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