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Ken Ganley Kia Mentor - Service Center

Mentor, OH

4.5
417 Reviews

417 Reviews of Ken Ganley Kia Mentor - Service Center

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March 21, 2024

Service was awesome and professional I would recommend kia to my friends and family I'm very pleased with their service More

by rondye brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Albee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gage Geers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Globokar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zaid Alsaifi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan Gridley, Mark Bevington, Angelina Hillier, John Henry
Mar 22, 2024 -

Ken Ganley Kia Mentor responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

March 16, 2024

The service department at Ken Ganley is hands down the best. I would recommend them to anyone More

by Rctolton65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Banks
Mar 18, 2024 -

Ken Ganley Kia Mentor responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 15, 2024

They say they fully check your car but they don’t I now this for a fact. I know my fog lights were out but they said everything it working fine on my car no problems. They don’t return calls either. More

by Ms. Tinkerbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Eddy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2024 -

Ken Ganley Kia Mentor responded

Ms. Tinkerbell, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Someone from our staff will be reaching out to you in the very near future.

March 11, 2024

Service department at Ken Ganley Kia in Mentor is top notch. Our experience is always consistent and we appreciate the staff and service of our vehicle. Oh, and having hazelnut creamer in your coffee bar More

by Jnelson1118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dee!!!!!
Mar 15, 2024 -

Ken Ganley Kia Mentor responded

Hello, thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!

March 09, 2024

The dealership has changed since I bought my first car but the service dept and people are all still very nice and very helpful. Always making sure everything works and is has been done satisfactory. More

by marleneabkemeier62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim, Chelsey Padula, Zach Piotrowski, Michael Ross, Rebecca Banks
Mar 11, 2024 -

Ken Ganley Kia Mentor responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

March 09, 2024

Mentor kia staff are friendly and professional. I have needed to reschedule my service appointment, and Hank has been very helpful. More

by s.arvin1267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Snowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Eddy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chelsey Padula, Zach Piotrowski, Michael Ross, Rebecca Banks
Mar 11, 2024 -

Ken Ganley Kia Mentor responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

March 06, 2024

Quick and efficient service dept. staff was extremely helpful and pleasant to work with here More

by suembernhard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Schimmels
Mar 13, 2024 -

Ken Ganley Kia Mentor responded

Sue, we are very happy we could provide you with a positive experience! We do hope we can be of assistance in the future. Take care!

March 06, 2024

Mike Linder was great! His communication and demeanor are very professional and welcoming. Glad to have my work done there. More

by patfaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Lindner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Ken Ganley Kia Mentor responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

March 04, 2024

Terrible experience. Overcharge for parts. Charges over $100 more than Kia’s own website. Poor customer service. Didnt even wash my car afterwards although they tol More

by rizzomb
Recommend Dealer
No
Employees Worked With
Nicholas Zaucha
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Lindner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Ken Ganley Kia Mentor responded

We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please reach out to us at (440) 953-1000 ext 221 so we may assist you in moving forward towards a resolution.

March 02, 2024

Awesome, Awesome, Awesome, Awesome, Awesome, Awesome, Awesome, Awesome Awesome Awesome Awesome Awesome Awesome Awesome Awesome More

by K5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Ken Ganley Kia Mentor responded

Hi, thank you so much for your positive comments about Ken Ganley Kia Mentor! We are always more than happy to assist you if anything else comes up. Take care!

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