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Ken Ganley Subaru Wickliffe
Wickliffe, OH
2,274 Reviews
Ken Ganley Subaru Wickliffe takes a great deal of pride in helping our customers with entire car buying experience, ensuring that it's the best you ever had. We've helped many drivers from the neighboring communities of Cleveland, Painesville, Willoughby and Bedford OH get into the Subaru or used car of their dreams.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,274 reviews
June 16, 2021
How long a vehicle last depends on the initial quality and keeping it serviced. I am very pleased with the exceptional service at Ganley East. and keeping it serviced. I am very pleased with the exceptional service at Ganley East. More
by lewmilner
June 14, 2021
Brian was very knowledgeable and helpful when we came to your dealership to test drive a Crosstrek. Thank you so much. We were impressed with him and the car. your dealership to test drive a Crosstrek. Thank you so much. We were impressed with him and the car. More
by lhaskett
Employees Worked With
Brian Lunar
June 13, 2021
I recently went to Ganley Subaru East to purchase a 2021 Crosstrek. Talking with the salesman he informed me that Subaru is adding an additional market adjustment to all of their cars because of the chip s Crosstrek. Talking with the salesman he informed me that Subaru is adding an additional market adjustment to all of their cars because of the chip shortage and new cars are hard to find. After reaching out to other dealerships and asking them about this market adjustment they had no idea what I was even referring to. At this point I had reach back out to my salesman at Ganley Subaru East to inquire more about this and his response was “ they are lying to you to get you to come to them instead.” Well I did go to another dealership and purchased my Crosstrek from them WITHOUT the market adjustment. Do not trust Ganley Subaru East! More
by Samantha.Patterson
Employees Worked With
June 11, 2021
I have tried numerous times to have someone contact me about sales promotions that they have sent me and have not had a reply. Even the GM about sales promotions that they have sent me and have not had a reply. Even the GM More
by aaron15
Employees Worked With
Mike C. - GM, Ken Johnson
June 07, 2021
It was a pleasure working with Hannah Benjamin to find the car that was right for me. She was personable and friendly, her and Ganley Subaru East made the car buying process enjoyable and easy the car that was right for me. She was personable and friendly, her and Ganley Subaru East made the car buying process enjoyable and easy More
by mattmoyseenko
Employees Worked With
Hannah Benjamin
June 03, 2021
Brad and Brian made a 800 mile round as smooth as possible. Brad is very dedicated to his job and will and did go out if his way to answer any questions or concerns you might have. Love my 2006 Lexus possible. Brad is very dedicated to his job and will and did go out if his way to answer any questions or concerns you might have. Love my 2006 Lexus with 48 k miles! Wish Brad was local.Would make the trip again if necessary. More
by cougar519
June 03, 2021
Brad was knowlegable & friendly. We enjoyed working with him & his brother, Brian. Both are an asset to Ganley. The dealer got me the car I wanted from out of state! Looking forward to meeting with Bob S. t him & his brother, Brian. Both are an asset to Ganley. The dealer got me the car I wanted from out of state! Looking forward to meeting with Bob S. to learn more about all the new electronics (since my last Subaru Outback was 8 1/2 yrs. old. More
by Elaine S
May 20, 2021
WORST COSTUMER SERVICE!! I've called 8 times since January about our spare key, SPARE KEY!! still, never got a call back. and now our key that came with the truck isn't registering and doesn't start. January about our spare key, SPARE KEY!! still, never got a call back. and now our key that came with the truck isn't registering and doesn't start. we spent 24hrs traveling to purchase this truck, spent $40,000 on a truck and not even a call back? HORRIBLE! their original story, "the previous owner still has the key and were working on getting it back." we purchased the truck in September 20,2019, how does it take 8 months to get a key?! so now we have a truck that start when it wants and doesn't start when you want it to. More
by amanda
Employees Worked With
James Callender, Rich Barron
May 08, 2021
Gino took great care of us and made the process all the more amusing. They had a much better selection of used cars than some other dealerships we visited prior. A week later I noticed my coolant was a l more amusing. They had a much better selection of used cars than some other dealerships we visited prior. A week later I noticed my coolant was a little low, swung by and got a free top-up. Felt really taken care of and comfortable buying my first car. More
by aminazuna
Employees Worked With
