
Ken Ganley Subaru Wickliffe
Wickliffe, OH
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I was expecting to test drive an Impreza but after Brad asked questions about which vehicle would best suit me I tried the Crosstrek and fell in love with it! He is incredibly knowledgeable and has taken t asked questions about which vehicle would best suit me I tried the Crosstrek and fell in love with it! He is incredibly knowledgeable and has taken the time to help set things up and answer many questions. I didn't feel pressured or talked down to. I was already sold on the brand because of all the safety features. Every person at the dealership was friendly and helpful and I will recommend them to anyone looking for a new car. I feel confident that the great customer service will continue in the future. More

Brad Lunar was great to work with. He’s knowledgeable, answered all our questions and never applied pressure on us to make the purchase. Love our certified Legacy and will also service it a Ganley to kee answered all our questions and never applied pressure on us to make the purchase. Love our certified Legacy and will also service it a Ganley to keep it well maintained More
Lou really made the buying process so seamless and enjoyable! Lou has been the best car salesman I’ve ever had! Typically salesmen are pushing and almost make you seem like you cant say no, Lou was th enjoyable! Lou has been the best car salesman I’ve ever had! Typically salesmen are pushing and almost make you seem like you cant say no, Lou was the opposite of that! Highly recommend seeing Lou if you are looking for a car, he’ll keep you laughing through the entire process! More

This is the 5th Subaru in a row that I have purchased from Ganley East. I love the brand and I love the dealership. Brad Lunar has always taken care of my family. I do not waste time comparison shopping from Ganley East. I love the brand and I love the dealership. Brad Lunar has always taken care of my family. I do not waste time comparison shopping or negotiating. I call Brad and tell him what I want, he gets back to me in a few hours with an awesome deal, and I show up at the dealership to pick up the car the next day. I recommend Brad to all of my family, friends and coworkers that are in the market for a new vehicle. He always does what is best for his customers. Also, Jim Gentile makes the paperwork process extremely painless and easy. I am in and out of his office in a few minutes, and I never leave with any questions or concerns. I will be back to Ganley for my 6th Subaru next year when the lease on my Outback expires. More
I would like to thanks Ganley Subaru for great customer service. Also I would like to thanks Brad. I bought my first subaru couple years ago and it's never been that easy. Brad is very friendly, patient. service. Also I would like to thanks Brad. I bought my first subaru couple years ago and it's never been that easy. Brad is very friendly, patient. He answered every single questions that I had. thank you ganley team. More
Wanted an AWD small SUV. Phoned four reps at different dealers, based on dealerrater.com evaluations of each. Told each rep the same ground rules I wanted to follow: (1) inspect the vehicle and its featur dealers, based on dealerrater.com evaluations of each. Told each rep the same ground rules I wanted to follow: (1) inspect the vehicle and its features, (2) realistic test drive, and (3) then sit down to discuss both buy and lease options, without leaving info for any credit pulls. Specified up front that I would first evaluate and compare at least four different dealers and makes before making any decision. Based on dealerrater.com, one of my four initial contacts was Brad Lunar at Ganley Subaru in Wickliffe, Ohio, for a Forester. He spent two hours with me, exactly according to what I had earlier specified (above). Was impressed with the vehicle and its performance and with Brad. Brad was one of the three reps who followed my ground rules. Finally chose a different make, although the Forester came close, and I could choose only one. Even though I wound up leasing elsewhere, I definitely recommend contacting Brad Lunar at Ganley Subaru when searching for a new car. More
I recently purchased a used vehicle from Gamley Subaru and I am so disappointed In the service after purchase. First when I saw the car online, a 2008 Nissan Altima, I inquired as to the condition of and I am so disappointed In the service after purchase. First when I saw the car online, a 2008 Nissan Altima, I inquired as to the condition of the car and the person who responded to me online tried to set up an appointment rather than telling me the conditions. I had to ask and refused to come in to see the car before another person, James, from the sales department gave me the answers I needed that would prompt me to make a trip to your location. I live over 45 minutes away from the dealership, but I was very interested in the car. Upon arrival at the used car location James helped me find a car that I was interested in and sent me on a test drive. During the test drive I noticed that the warning light for the TPMS sensor was on. Given that it was a cold James confirmed that he believed it was just due to the cold and the tires being slightly under the recommended tire pressure. We discussed this and he said if it stays on after purchase bring the car back and they would fix. This resulted in me returning to the Ganley Subaru dealership four times within five days because they could not figure out why the light kept coming on after I had driven the car for approximately 15 miles after I left the dealership. They replaced the front right sensor. Finally James said that he recommended I go to a different Ganley dealership that specialize in Nissan so they could take a look at it. At that point I took the car to Ganley Nissan in Mayfield. They ran the test on the car and determined that it was the TPMS sensor in the rear right wheel. They replaced that, sent the bill to Ganley Subaru and the light was off. Approximately 15 miles later the light came back on. I promptly notified James at Ganley Subaru as well as Korey at Ganley Nissan. Korey told me that they would need to contact Ganley Subaru in order to replace the TPMS sensors for both the front and back left-hand side. I told him that I fully expected Ganley Subaru to pay for that since it was a condition of the sale. When I test drove the car James told me that they would take care of that light and make sure that it was safe. Korey then called me back and told me that Steve at Ganley Subaru was refusing to pay for the other two TPMS sensors. I promptly called Steve at the Ganley Subaru and he was rude, refused to pay to fix the car, indicated it was my fault for buying a old used car, and hung up on me. At that point I called back and spoke with Rich who said that he would look into it and see what they could do for me. The next day Rich told me that they would not be fixing the car and it would be my problem. We discussed coming to some sort of an arrangement to get the other two TPMS sensors fixed. I researched in the market and they are tire mechanics who can fix this for $75-$100 apiece, Ganley Nissan was charging $300. I have not heard from Rich and it’s been over a week. I cannot express how frustrating this has been. I feel I’ve been treated horribly and service after the sale did not live up to the promises prior to the sale. The sales people should be giving and following up on service for a car uniformly for any car that has bought from your dealership. I’ve been treated poorly because I bought a 12-year-old car and not a two-year-old car. I will never buy from any Ganley again and I certainly will be telling everyone I possibly can to never buy from the franchise. More
Great experience working with this dealership! Was looking to trade in my 2011 Toyota Camry which wasn’t an easy task given the fact that I had negative equity in the car, but I was connected to Lou i looking to trade in my 2011 Toyota Camry which wasn’t an easy task given the fact that I had negative equity in the car, but I was connected to Lou in used cars and he made this a seamless experience! Lou was respectful, diligent, and went above and beyond the call of duty to place me in a vehicle that suited my needs! Very friendly staff at this dealership but Lou left a lasting impression on me from the first time I spoke with him. I would definitely recommend giving this dealership a visit and seeing what they can do for you! More
Allie... for a newbie you were awesome! My very first Subaru after owning 5 Honda's so the jury is still out on the Subaru Legacy Premium, but the Ganley Subaru East Dealership has been "First Rate". Subaru after owning 5 Honda's so the jury is still out on the Subaru Legacy Premium, but the Ganley Subaru East Dealership has been "First Rate". More

I loved my experience at Ganley Subaru East. Hannah was supper knowledgeable about the cars and made the process simple and tailored the car to my needs. supper knowledgeable about the cars and made the process simple and tailored the car to my needs. More