Ken Ganley Subaru Wickliffe

Wonderful customer service My fiance and I knew that we were looking to purchase a 2020 Forester Sport and got connected with Brad. Brad helped us through the whole process and My fiance and I knew that we were looking to purchase a 2020 Forester Sport and got connected with Brad. Brad helped us through the whole process and made purchasing my dream car a reality! Brad took the time to explain everything and made us comfortable, despite concerns with Covid-19. Brad was very professional and was quick with responses to our many questions. After we had finalized the purchase, Brad walked us through every aspect of the vehicle and ensured we knew everything our new car had to offer! Brad and the rest of the staff at Ganley Subaru East made our car buying experience smooth and easy! More

Excellent customer service and support I was greeted and helped by Brad. He made me feel at home and was supportive of all the questions I asked about the 2020 Crosstrek. I am a person th I was greeted and helped by Brad. He made me feel at home and was supportive of all the questions I asked about the 2020 Crosstrek. I am a person that likes to know my options and he worked me through all of them dealing with the financing, car color, and each package detail. Once I made the decision, the rest of the process went very smoothly and was done swiftly. Everyone I encountered was professional and helpful. Within a couple of hours, I drove out with my 2020 Crosstrek and complete knowledge on how to use its updated computerized dashboard. Brad even called a couple of days later to check up on me and make sure I moving along with my Subaru. Thanks, Ganley Subaru East for making it easy for me! I More

Not fond of car shopping however.. I can't believe I was car shopping during this pandemic, however I was. I saw a vehicle online and sent in a request. Within 24 hours I received a I can't believe I was car shopping during this pandemic, however I was. I saw a vehicle online and sent in a request. Within 24 hours I received a return email from Lou Kosmerl. He is very friendly and helpful, and not pushy at all. I usually HATE car shopping however Lou made it easy for me. I would recommend seeing Lou for your Used Car shopping experience. Thanks Lou!!! More

Great Experience Ashley was great and everyone else who we worked with. I would highly recommend anyone else to this dealer. Everyone was professional and took great c Ashley was great and everyone else who we worked with. I would highly recommend anyone else to this dealer. Everyone was professional and took great care of us. More

While having to purchase a car in the midst of the pandemic, Lou made this a smooth process. He was friendly, helpful, and outgoing. I highly recommend him, if you are looking to purchase a car. He wa pandemic, Lou made this a smooth process. He was friendly, helpful, and outgoing. I highly recommend him, if you are looking to purchase a car. He was not pushy, he let us take our time and make the right choice. More

could not drive vehicle, no brakes and not running right set up appointment to look at a 1997 dodge ram that they were asking $9,000 for. set up appointment, got to dealer (40 miles one way) and truck was un set up appointment to look at a 1997 dodge ram that they were asking $9,000 for. set up appointment, got to dealer (40 miles one way) and truck was undriveable which was not disclosed. brake lines blown, not running right due to bad plenum gasket, serpentine belt tensioner frozen and belt ready to fly off. I was being generous and said if you fix the items I would go $6,000 out the door. they would not negotiate at all and was a total wasted trip. manager emailed me and asked how everything went and I said this is my offer. no response. finally got response and manager told me that the truck is a "mechanics special" "as is" was never disclosed when I first called on truck. in all of my years I never heard of an "as is" mechanics special" for $9,000. very disappointed but does not surprise me. I would not pay $1,500 for the truck as it sits now which it still is on their lot. the acv they have on this vehicle is between a $1,000-$1,500 More

We had a great experience working with Mike, he was informative and got us a great deal. I highly recommend anyone looking for a Subaru to call him first! informative and got us a great deal. I highly recommend anyone looking for a Subaru to call him first! More