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Ken Ganley Subaru Wickliffe - Service Center

Wickliffe, OH

4.9
355 Reviews

355 Reviews of Ken Ganley Subaru Wickliffe - Service Center

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April 20, 2023

good communication throughout process. Felt the radiator flush was bit steep. Car was returned cleaned and repaired. Overall I choose to maintain my car with your dealership for the care t More

by CAVSCHEF1641
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Franco Lanese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Campoletti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Clement
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for trusting the Ken Ganley Subaru Wickliffe team with the care of your vehicle! We appreciate your feedback and look forward to serving you again next time!

Apr 26, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 20, 2023

Great service waiting room small. Everyone friendly timing exactly as stated. People in office area need to watch language as I sat in showroom area More

by Ginger05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Almas
Apr 24, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for taking the time to review your recent visit here at Ken Ganley Subaru Wickliffe! We appreciate the feedback and will make sure it gets passed along to our team. Take care and please don't hesitate to reach out if we can be of service again in the future!

Apr 26, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 19, 2023

The service is always satisfactory. However, I am annoyed by the “badgering” for service visits because I have explained numerous times that I simply don’t drive my suv enough to warran More

by BCR1MAIL
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
All of the employees are fine.
Apr 21, 2023 -

Ken Ganley Subaru Wickliffe responded

We apologize for any frustration caused by the reminders for service visits and we will be sure to take your feedback into consideration moving forward. If there is anything else we can do to improve your experience, please don't hesitate to let us know. Thank you for choosing Ken Ganley Subaru Wickliffe!

April 19, 2023

This dealership is fantastic! They are always super friendly, knowledgeable and very helpful. I highly recommend them! More

by KAR18
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe *****
Apr 20, 2023 -

Ken Ganley Subaru Wickliffe responded

We appreciate your awesome five-star review for our team! We hope to see you again for your next appointment! Thank you for your kind recommendation! - Ken Ganley Subaru Wickliffe

Apr 26, 2023 -

Ken Ganley Subaru Wickliffe responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

April 18, 2023

Everyone here is always above and beyond helpful and friendly and makes you feel welcome. More

by laurendoege
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for saying such kind words for our team, Lauren! We hope you come to visit us again! - Ken Ganley Subaru Wickliffe

April 18, 2023

Everyone very nice and knowledgeable Repairs were done same day Did not have an appointment Great work!! More

by DDR2185
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Ken Ganley Subaru Wickliffe responded

We appreciate the fantastic review for our team and are glad we could assist you with this repair! We hope you visit us for your next routine appointment! Thank you! - Ken Ganley Subaru Wickliffe

April 18, 2023

I was treated very well. The service staff was very helpful and informative. They went above and beyond to help take car of my car issue. Very kind. More

by jamessekerak55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Ken Ganley Subaru Wickliffe responded

We're glad we could make this a quick and easy visit, James! We look forward to providing five-star care again next time! Thank you! - Ken Ganley Subaru Wickliffe

April 17, 2023

They were so kind and efficient, talked me through everything and made sure I was satisfied with the service. More

by EDENPECHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Ken Ganley Subaru Wickliffe responded

Thank you for sharing your positive experience with the Ken Ganley Subaru Wickliffe team! We appreciate your business and hope we have the privilege of working with you again in the future!

April 17, 2023

Jason explained exactly what would be done. The work was done in a timely manner. I will return. More

by LYNETTE.KOCAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Caja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Ken Ganley Subaru Wickliffe responded

We're glad Jason helped explain the work your vehicle needed, Lynette! We hope you come back when your next service is due and appreciate the great five-star review! Thank you so much! - Ken Ganley Subaru Wickliffe

April 17, 2023

The service @ Ganley Subaru is always very good. I also appreciate the professionalism i receive while dealing with Craig Hatcher. He is Awesome! Thx John V More

by JVELOTTA
Recommend Dealer
Yes
Employees Worked With
Craig Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Ken Ganley Subaru Wickliffe responded

John, we're glad you enjoyed your experience with us here at Ken Ganley Subaru Wickliffe! It's great to know you enjoyed working with Craig Hatcher and that you appreciated the professionalism he provided! Thank you for your kind words and we hope to see you again soon!

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