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Ken Garff American Fork Ford
American Fork, UT
515 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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515 Reviews of Ken Garff American Fork Ford
September 05, 2024
I’ve read through several good reviews, and am sad to have experienced the complete opposite. In the past year, my car has been a mess. I went into Ford, and they diagnosed the issue and had it fixed have experienced the complete opposite. In the past year, my car has been a mess. I went into Ford, and they diagnosed the issue and had it fixed. $6,000 later, the issue was supposedly fixed. It required me to change my whole engine, which is no little feat. I’ve also had other fixtures made that they have done in addition after one thing is “fixed.” To this day, my car is still having issues. The engine light turns on constantly. I recently went in to the dealership, and was made to seem like I made the mistake for fixing the issue that FORD recommended for me to do and fix. Am I the mechanic that diagnoses? This is why I took the car to them. I am sad, because Ford will not hear me out about the issues. They defend the company, and won’t hear out the customer. I know I am one in a million, but this is a car of their brand. To this day, I am getting calls of when my car will be fixed. Not even an apology for misdiagnosing the car. It’s just odd that whatever they fixed in the past is my fault, and now they want to fix something that has already been fixed already. I am not one to leave reviews, but this is so unfortunate. I am trying to do all I can to fix my car (Ford loyalty?), and instead I am caught paying and paying for car fixtures. We are all trying to live and pay for other things. More
by No
Employees Worked With
Travis
July 30, 2024
I took my F350 in for an oil change and it’s 50k mile service. Both were prepaid Ford plans. During my evaluation they pointed out several things that ‘needed’ to be fixed or replaced. Air filter, cab service. Both were prepaid Ford plans. During my evaluation they pointed out several things that ‘needed’ to be fixed or replaced. Air filter, cabin filter, rear axle seal on the drive line, etc. I reminded them I had the extended warranty from Ford and to go ahead and get it all done. Well, when I went to pick it up I am not even sure they changed the oil in my truck! Didn’t do anything they said it ‘needed’ didn’t fill my Def ( included with the service) didn’t rotate my tires, one of my windshield wipers was gone. This happened last time. I can buy Ford on A Plan but since all the dealers around here are so incompetent, I won’t be buying another Ford anytime soon. I talked with my neighbor about my frustrations. He has an F150 Lightning and he feels the same way. Pretty sad how these large dealerships don’t take care of you after the sale! More
by Rick G
Employees Worked With
Shaun Eaton
June 27, 2024
After 8 calls in 2 weeks, I still have not received a call back in regards to my repairs or the oil leak they caused from being in their shop - call back in regards to my repairs or the oil leak they caused from being in their shop - More
by oreichar
Employees Worked With
Spencer, Pat
September 06, 2023
Seems much better than they used to be. Not sure if they adjusted their scheduling or what, but it used to be painful to drop off and pick up, the last 2 times I’ve been it was seamless. Not sure if they adjusted their scheduling or what, but it used to be painful to drop off and pick up, the last 2 times I’ve been it was seamless. More
by F350
Employees Worked With
Curtis Gunby
September 03, 2023
Curtis was very professional and nice to work with. I appreciate him taking his time to explain what needed to be done to my car and getting it fixed. All the updates he gave me set my mind at ease. I I appreciate him taking his time to explain what needed to be done to my car and getting it fixed. All the updates he gave me set my mind at ease. I thank him very much and the dealership. More
by dgsmell
Employees Worked With
Curtis Gunby
August 30, 2023
My frustration is more centered on Ford than this specific dealership. My truck had the Ford death wobble which i reported very early on—probably within a few months of purchasing it. I was told that specific dealership. My truck had the Ford death wobble which i reported very early on—probably within a few months of purchasing it. I was told that the truck had been checked and there was nothing wrong with it. I only learned very recently that it is a real and widely known condition in many Ford trucks. I don’t like being dismissed and left to drive an unsafe and potentially dangerous large vehicle. I had to pay for the repairs myself. The sad thing is in all other aspects, I have loved this truck. I’ve received many compliments about it. Ford, please be accountable! More
by Alexanderlarsen2000
Employees Worked With
Goose
August 23, 2023
My 2019 F-350 has been sitting in the service department at Ken Garff Ford in American Fork for 16 of the last 17 months. The first 7 months I can't say were necessarily their fault because of parts shortag at Ken Garff Ford in American Fork for 16 of the last 17 months. The first 7 months I can't say were necessarily their fault because of parts shortages. I needed an entire engine replaced and getting the motor from Ford took time. Getting the repairs covered under warranty also took time. Less than a month after getting my truck back with a "new" motor I was left stranded again with another engine that needs to be replaced and this time a turbo as well. For the last 10 months it has been story after story and excuse after excuse. We finally called Ford and they informed us that Ken Garff had not even tried to order parts or filed paperwork for the warranty repairs. At this point I don't know who to beleive or what repairs even need to be done. Everyone I talk to has a different story. What I do know is they want just shy of 10K to repair a truck with a brand new motor that they have had in their shop for 10 months. I have tried repeatedly to have a conversation with Ray Price. I have spent hours on hold (with the representative from Ford) waiting for someone from Ken Garf to answer my questions. Everyone I talk to has a different story. I am not being heard. More
by RichardlDrew
Employees Worked With
Ray Price, Jarred Robison
August 16, 2023
I have tried to do business with Ken Garff American Fork several times, and whether it's sales or service, the experience has been bad. Very bad. I can't recommend going ANYWHERE else enough. Stay away and several times, and whether it's sales or service, the experience has been bad. Very bad. I can't recommend going ANYWHERE else enough. Stay away and beware. More
by deadreview34
Employees Worked With
Jarred Robison, Savannah Rich
