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Ken Garff Honda Riverdale - Service Center

Ogden, UT

4.7
2,874 Reviews

2,874 Reviews of Ken Garff Honda Riverdale - Service Center

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October 03, 2021

Josh Caldwell is amazing he is always friendly knowledgeable and truthful he is why we come back!!! More

by kyleandamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2021

Respectful -helpful through the whole process. Kept me in the loop at all times. Thank you More

by CSCHILLING1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2021

Had a little bit of a bad experience, wrote a review, the service manager reached out and is making it right. I appreciate the effort and integrity! More

by joseph_boudreau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Johnson, Collin Gum
September 30, 2021

I came in for an oil change and tire rotation, made an appointment, was told 30-45 minutes. I let the tech advisor know I had an appointment in 2 hours. After an 1 1/2 I asked where we were. Told that the More

by joseph_boudreau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Collin Gum
Nov 04, 2021 -

Ken Garff Honda Riverdale responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Thank you! General Manager Joey Burns joeyb@kengarff.com

September 30, 2021

Very happy with service experience. Everything was appropriate and as expected. Thank you very much More

by DANNBYCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2021

The service dept was very courteous and professional. I don't like that the company keeps pestering you to write a review. More

by mdh4437
Recommend Dealer
Yes
Employees Worked With
Josh Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2021

Awesome service! Quick and easy! The team was engaged and took care of all my needs. Recall was complete and we trust Honda to take care of all our needs. More

by Hemi badass!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Saucedo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Collin Gum
September 28, 2021

I had to get an appointment 2 days out, and then wait 1 1/2 hours to get two tires checked for leaks. The service center seems too small and busy to deal with minor issues. I have a service plan for thr More

by LAMONDV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Collin Gum
Nov 04, 2021 -

Ken Garff Honda Riverdale responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Joey Burns joeyb@kengarff.com

September 28, 2021

The service advisor did a great job of keeping me informed on my vehicle's service, and the service was very good. More

by SOMMERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2021

It took longer than I expected it to. Dino kept me updated about the timing. More

by GRAMMIEFARMER8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dino Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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