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Ken Garff Honda Riverdale - Service Center
Ogden, UT
2,867 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,867 Reviews of Ken Garff Honda Riverdale - Service Center
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August 02, 2021
Jesse took care of my car and me! I found out in front of him that I was lied to when I got the car, and he let me cry (it was a big lie), didn't charge me for the diagnostic, and then took care of the probl him that I was lied to when I got the car, and he let me cry (it was a big lie), didn't charge me for the diagnostic, and then took care of the problems when I was ready to bring it in. He even remembered me. I was super impressed with him. He felt like someone that actually cared and tried to help me out, instead of taking advantage of me (which is honestly what I'm used to with cars). That made a huge difference for me when I was in the middle of my break down. Thank you Jesse! You've shown me the Ken Garff difference. More
by jnwest
Employees Worked With
August 01, 2021
I had my oddesey 2008 in for repairs which was “fixed” and I took home. I got stranded again and discovered problem was misdiagnosed and have been waiting for going on four weeks for “right” part to come and I took home. I got stranded again and discovered problem was misdiagnosed and have been waiting for going on four weeks for “right” part to come in. I have had no car for this entire time! No rental was given to help me out. They then said they closed the two plants that manufacture the “wiring harness” needed to repair my vehicle. Cancer took my husband last Christmas so I have not got the person that would normally “handle” these issues for me. I have been traumatized by this experience and hope no one else falls victim to these same circumstances. More
by connieleeking
Verified CustomerEmployees Worked With
Sales manager
July 31, 2021
Always awesome service. Thank you all, my family and I really appreciate all you do. I am a huge fan of Honda on Riverdale! Thanks! really appreciate all you do. I am a huge fan of Honda on Riverdale! Thanks! More
by BIA.J.BOW
Employees Worked With
July 29, 2021
I had the wrong oil put into my vehicle that caused an engine oil warning message that Ken Garf repeatedly told me was not their fault which resulted in after 3 attempts with Ken Garf taking it to a Volks engine oil warning message that Ken Garf repeatedly told me was not their fault which resulted in after 3 attempts with Ken Garf taking it to a Volkswagen dealership where they confirmed it was the wrong engine oil which they replaced and tried to charge us…upon calling Ken Garf they argued that it wasn’t their fault and refused to pay for it until I had them call Volkswagen. Unbelievable crappy customer service and waste of money and time. Very disappointed with Ken Garff Honda Riverdale. More
by love2waltz
Employees Worked With
Service manager Zero stars
July 29, 2021
service personnel were helpful and informative. they kept me informed of the progress they were making for the entire visit and advised me of areas which may need attention. Jacob was very courteous and help me informed of the progress they were making for the entire visit and advised me of areas which may need attention. Jacob was very courteous and helpful. More
by edshouse
Employees Worked With
July 28, 2021
Great service, giving me options on needed repairs. Repairs finished when promised. Received calls and text giving me updates and the video of the repair work was outstanding. Keep up the good work. Repairs finished when promised. Received calls and text giving me updates and the video of the repair work was outstanding. Keep up the good work. More
by DOMINIC_MOSCARELLI
Employees Worked With
July 24, 2021
The Honda dealership in Ogden has lived up to my expectations and treated me very well. I required transportation to and from my home and they accommodated me in both. The showroom and everything is expectations and treated me very well. I required transportation to and from my home and they accommodated me in both. The showroom and everything is very clean and comfortable. The service was everything I expected at the price quoted. More
by russhir
July 24, 2021
The service was good and fast as promised, however when I got home and took the car out the next day the dash display says maintenance soon and I have been able correct it by pushing on the information butto got home and took the car out the next day the dash display says maintenance soon and I have been able correct it by pushing on the information button and it returns to normal. I am now getting tiered of having to push that button to get the screen to go back to normal. The rest of the experience with service center was great. More
by JFRICKE0
Employees Worked With
don't remember his name.
July 23, 2021
Appointment was easy to schedule. Work that I requested was done on time and to my satisfaction. Staff were friendly and easy ro work with. No complaints. was done on time and to my satisfaction. Staff were friendly and easy ro work with. No complaints. More
by MSANGIO
Employees Worked With
July 23, 2021
Frank is one of the best Service Advisor that I have ever had the opportunity to work with. He communicates with you throughout the entire process and explains what is transpiring with your vehicle. He is g had the opportunity to work with. He communicates with you throughout the entire process and explains what is transpiring with your vehicle. He is great to follow up with you and is very respectful. More
by GKSTREULING
Employees Worked With
