Ken Garff Honda Riverdale - Service Center

Devin greeted me as I entered, listened to my concerns, and made certain that all of the concerns with my car were addressed. Devin is an awesome service advisor! and made certain that all of the concerns with my car were addressed. Devin is an awesome service advisor! More

I brought my Pilot to have the door handle actuator replaced because the door wouldn't open. They took 2 hrs to diagnose the issue and then 3 days to get the part and another visit of several hours to replaced because the door wouldn't open. They took 2 hrs to diagnose the issue and then 3 days to get the part and another visit of several hours to replace the actuator. The handle works - but in the process of messing around in the door they messed up my speaker system on that side of the vehicle. When I brought this to their attention a say or two later they told me that I would have to adjust my schedule to bring my vehicle in AGAIN and leave it with them AGAIN for who knows how long. I have yet to be able to take the time from work to bring it in for the third time. I get that they are busy, but so am I. I expected better service and a proactive response to correct an issue that they caused during the initial service on the vehicle. I am tempted to track down Suda in Morgan, UT and make the trip to have him work on it. I got better service from him when he was at Ken Garff. More

Always a pleasure to do business with for both service and purchasing a new vehicle!! Mario calls me every year to check on how I like my Pilot. and purchasing a new vehicle!! Mario calls me every year to check on how I like my Pilot. More

The heater motor went out on my wifes car. Its the time of year when you need the defroster in the morning and the air conditioner in the afternoon. The dealership got us right in and took care of the prob of year when you need the defroster in the morning and the air conditioner in the afternoon. The dealership got us right in and took care of the problem. We have owned the car since it was new and have always had it serviced at Ken Garffs. The car has 230,000 miles, and is still running well. More

I appreciate the courtesy and professionalism exhibited by all I come in contact with at the dealership. I trust the service employees to provide accurate information about what is needed and what is not. by all I come in contact with at the dealership. I trust the service employees to provide accurate information about what is needed and what is not. More

Arrived to do a oil change. Facility was clean. Area for kids was clean and had hand sanitizer available. We enjoyed the free beverages. Service was completed in expected time. kids was clean and had hand sanitizer available. We enjoyed the free beverages. Service was completed in expected time. More

Service was scheduled quickly. Troubleshooting was completed within 1 1/2 hours. Parts were not stock. It took 6 days for parts to arrive. Repair was made the day the parts were received. completed within 1 1/2 hours. Parts were not stock. It took 6 days for parts to arrive. Repair was made the day the parts were received. More

Wait time and service was great. Kevin Hurd got us all set up and kept us posted throughout the service. Technicians did a great job! set up and kept us posted throughout the service. Technicians did a great job! More

Great job getting to the heart of the issue and finding a way to resolve it. Devin was awesome at every step along the way! way to resolve it. Devin was awesome at every step along the way! More

I was met immediately, I received great customer service, my vehicle was done in under the time I was told, under 60 minutes!! Awesome job!! my vehicle was done in under the time I was told, under 60 minutes!! Awesome job!! More