Ken Garff Honda Riverdale - Service Center

Good luck getting anyone to help you here I would really like to recommend the riverdale ken garff service center to my friends but I just seem to have more bad experiences with them than good I would really like to recommend the riverdale ken garff service center to my friends but I just seem to have more bad experiences with them than good. The last experience still has not been resolved. I picked up my BRAND NEW CR-V up from having the splash guards and door edge guards put on. I got it home and discovered a dent in the door that I know WAS NOT there before. Try calling in to this service center - no one answers the phone ever. Your best to just go in and wait to be helped because then you'll be given a direct line to your advisor. This particular time, I waited on hold to speak to an advisor and it rang so long that the phone call was transferred to the receptionist. She then put me on hold and I waited again for someone to answer. This happened 5 TIMES before Rick answered. I was instructed to bring the car in so he could look at the dent. When I got there, the two advisors were bust with other customers and there were two other employees talking to eachother at their desks in the corner. Finally Craig was able to help me. he came and looked at the dent and said this would be a job for Kevin the assistant manager. He went inside to get kevin and the man who came out was one of the guys who were talking to eachother at their desks! The assistant manager never even greeted me when I was waiting inside??? WOW. Kevin called me the next day to tell me he wasnt able to get a hold of the person who does their dent removal. After that I haven't heard a word about it. I called and left Kevin a voicemail almost a week ago and have not received a phone call back. I have also been waiting even longer to get a price quote for a repair on my civic. I called the general number on the website and got some girl in a call center. She told me she didnt have pricing and would submit a request for an advisor to call me - well you guessed it, no one has I have been in customer service all my career and actually own my own business. It seems as if Ken Garff of riverdale does not hear their customers as this is not the only review I have left with this tone. Guest perception is everything - a greeting from the assistant manager would have really set a different tone from the start. Instead, he was chatting with another worker and I was completely ignored. And then to be passed off to him anyway and have him not follow through when my brand new car was damaged while in their care, takes my frustration to a new level. More

Very friendly and helpful. Dropped car off and after several texted updates throughout the day I was able to pick it up with a list of maintenance advice. No pressure from servi Dropped car off and after several texted updates throughout the day I was able to pick it up with a list of maintenance advice. No pressure from service department just information on how to keep my Honda up and running. Thanks. More

Didn’t rotate tire but noted the did. I’ve had to buy new tires because they kept stating they had rotated my tires. Cost me $300 for new tires because you guys lie I’ve had to buy new tires because they kept stating they had rotated my tires. Cost me $300 for new tires because you guys lie More

Great Made an appointment over the phone, why didn't the next day they were waiting for me and took my car right in. While I was waiting I enjoyed a few ref Made an appointment over the phone, why didn't the next day they were waiting for me and took my car right in. While I was waiting I enjoyed a few refreshments, wandering around and look at the new cars. They came out at one point to explain to me that my battery was failing and because it was under warranty they replaced it free. The wait was a little longer than I expected, but that could have been because of the battery when it was done they went through the bill with me and I went out and got into my newly washed newly vacuumed car and went home. No problems no hassles. More

Recall Had gear shift handle replaced on a recall. Great job and very quick. Everyone was very friendly. I would definitely recommend this dealership to all Had gear shift handle replaced on a recall. Great job and very quick. Everyone was very friendly. I would definitely recommend this dealership to all my friends. More

So helpful and knowledgeable I’m super happy with the service we got here! I brought my car in and there were multiple problems and just from me discussing the issues with the tec I’m super happy with the service we got here! I brought my car in and there were multiple problems and just from me discussing the issues with the technician he was able to make a pretty accurate assessment of what was wrong. The cost to fix it was just what he said it would be and they were very quick even with how busy it was. More

Willing to do what is right The service was great yet there were some issues with communication (not able to readily get in contact with the service rep). Merissa went out of her The service was great yet there were some issues with communication (not able to readily get in contact with the service rep). Merissa went out of her way to resolve the issue. More

perfect Kevin was great. The problem wasn't know on what was wrong let alone how to get it handled. He got to the bottom of it. Kevin was great. The problem wasn't know on what was wrong let alone how to get it handled. He got to the bottom of it. More

Good, no concerns Had shuttle service both going home and picked up. Have no complaints at all. Everyone was very helpful . I would complement all who I dealt with. Had shuttle service both going home and picked up. Have no complaints at all. Everyone was very helpful . I would complement all who I dealt with.and frirenfdly. More

gettinfg my airbag recall fixed Service was great, staff friendly and courteous. It was done in a timely manner. Same day and as i asked, nothing extra was done. I was very appreciat Service was great, staff friendly and courteous. It was done in a timely manner. Same day and as i asked, nothing extra was done. I was very appreciative. More