Ken Garff Honda Riverdale - Service Center

Oil Change Merissa Cook is great to work with. She explained everything that my vehicle needed to have done clearly, and allowed me to make the decision based on Merissa Cook is great to work with. She explained everything that my vehicle needed to have done clearly, and allowed me to make the decision based on my needs. She didn’t pressure me into anything. Awesome customer service! More

Recall work on Honda Pilot The recall service was scheduled very close to closing time and the didnt think they could get it done until the next. This was not discussed with us The recall service was scheduled very close to closing time and the didnt think they could get it done until the next. This was not discussed with us when scheduling and so I couldn't come back the next day to get the vehicle. They were able to get the car in an done right away. It took me a bit to pick up the car and one of the employees (I think Alex) stayed later to ensure I got everything and signed off on the work. The only thing tha concerned me is that they were extremely busy and I didnt even attempt to use the shuttle service for the way back because I heard one person saying to another customer it would be a 45 min wait. When I offered that customer a ride home then they found an alternative. More

Merissa (Service Advisor) was outstanding! I loved my recent experience, truly felt like I was a respected customer. The new video tutorial concerning vehicles service recommendations helped me I loved my recent experience, truly felt like I was a respected customer. The new video tutorial concerning vehicles service recommendations helped me understand the importance of much needed service and I thought that was a great addition. Totally recommend having Merissa as a service advisor, she is super professional and made my experience painless. Great job Ken Garff! I haven’t always felt this way about the service department, but I have gained more trust in your company. Bottom line I can see progress in the way your company wants to do business and that makes me a happy customer. Thanks again to Merissa for her efforts! More

Service code reminder I would like to recognize Alex in service dept. My first impression was his friendly demeanor and openness to me as a customer in 60 seconds. His conc I would like to recognize Alex in service dept. My first impression was his friendly demeanor and openness to me as a customer in 60 seconds. His concern was genuine, took the time to explain the code to my understanding and the solution to correct it. He mentioned the expired Advantage Plan but still honored it thus a complimentary oil change. He did not pressure to get the recommended services at the conclusion but he definitely mentioned not to wait too long which is a bad habit of mine. I will return due his genuine concern. More

Great service We had a great experience and the service was very good. Vinnie treated us very courteously and explained everything well. The waiting time was ver We had a great experience and the service was very good. Vinnie treated us very courteously and explained everything well. The waiting time was very minimal. More

Really great service Got me in to recall air bag service as soon as they could. Was very professional and helped with any questions along the way.happy with repair. Got me in to recall air bag service as soon as they could. Was very professional and helped with any questions along the way.happy with repair. More

I got there early in the morning They were able to get me in and out within the hour. Car was completely clean and tires were rotated and fluids were topped off. They were able to get me in and out within the hour. Car was completely clean and tires were rotated and fluids were topped off. More

Great service Was nice they provide shuttle service for long time in shop was taken in for recall and service. Everyone was real friendly. Both shuttle drivers wer Was nice they provide shuttle service for long time in shop was taken in for recall and service. Everyone was real friendly. Both shuttle drivers were real nice too More

Great staff The service center kindly looked into a issue our car was having and didn't charge us even though they spent a couple days looking into what the issue The service center kindly looked into a issue our car was having and didn't charge us even though they spent a couple days looking into what the issue could be. More

Great Service and Friendly Employees Ken Garff Honda is a great option, quick service, and thorough inspection. They make it easy for you to understand what the procedures were and how th Ken Garff Honda is a great option, quick service, and thorough inspection. They make it easy for you to understand what the procedures were and how they succeeded in the service of your vehicle. More