Ken Garff Honda Riverdale - Service Center

Still in need of repair Paid ~$270, for diag fee and part, to diagnose and fix a problem which took a week and did not get fixed. I feel the information I gave the technician Paid ~$270, for diag fee and part, to diagnose and fix a problem which took a week and did not get fixed. I feel the information I gave the technician should have been enough to find the problem. In the end it was the timing, which, among other things,I had asked them to check. We replaced the fuel relay at a cost of $140, but that wasn’t the problem. Admittedly, it was a difficult diagnostic, but I had specifically mentioned the timing could be a problem. Got the vehicle back, checked timing. Timing was off. Set timing correctly and it solved all my problems. More

First visit This was my first visit at this location. Other experiences I have had with Honda I am greeted as I pull into garage but not here. I wasn’t clear wher This was my first visit at this location. Other experiences I have had with Honda I am greeted as I pull into garage but not here. I wasn’t clear where I was supposed to go. Josh was the only staff person I had any interaction with. He provided good customer service. Waiting room was mostly clean. Overall experience was good. Great service to me would include being greeted upon arrival, other staff members being friendly and cleaner waiting room. I will be back. More

Always pleased I am always pleased with the service department at Ken Garff in Riverdale. They always seem to go the extra mile to make sure I am satisfied. I am always pleased with the service department at Ken Garff in Riverdale. They always seem to go the extra mile to make sure I am satisfied. More

Airbag replacement Thought they would replace them all. Just the passenger side. Left a dent in the dashboard. This is the sound negative experience with this dealershi Thought they would replace them all. Just the passenger side. Left a dent in the dashboard. This is the sound negative experience with this dealership. More

Horrible experience just wanted to get out of there as fast I will sum it up as a horrible experience don't be rude to your customers. They're what keep you in business. Horrible experience I will sum it up as a horrible experience don't be rude to your customers. They're what keep you in business. Horrible experience More

Great! The wait for parts was shorter than anticipated and Alex even showed me the damage after my tire was repaired to show me the extent of the damage. The wait for parts was shorter than anticipated and Alex even showed me the damage after my tire was repaired to show me the extent of the damage. It was nice to see what was done and how the tire was damaged. More

Service My wife took the car in for service and was treated with respect. It was recommended that we change the fluid in the rear differential, but after eval My wife took the car in for service and was treated with respect. It was recommended that we change the fluid in the rear differential, but after evaluation, it was determined that it was not needed. I appreciate not performing a service that is not needed. More

Routine Maintenance schedule It took more time waiting than I was told, but the service was excellent and the service depth. Woman that helped me was very very efficient It took more time waiting than I was told, but the service was excellent and the service depth. Woman that helped me was very very efficient More

Awesome! Everyone was super friendly and professional. It was a super easy experience to schedule the appointment and they offered a shuttle service to take me Everyone was super friendly and professional. It was a super easy experience to schedule the appointment and they offered a shuttle service to take me home if I wanted. More

Poor service Have taken my new car twice for oil change and tire rotation. Included was a car wash. 1st time there was axle grease around driver door handle and ha Have taken my new car twice for oil change and tire rotation. Included was a car wash. 1st time there was axle grease around driver door handle and hatch back opener handle. Plus, I trusted them to check tire pressure. But they overinflated them. On this last visit, they noted that tires were overinflated and nearly worn to wear bars on the center of tread. Plus they said the oil change was not due, because the oil life indicator showed 60%. However, the service due sticker they put in the window was past due for service. Seems factory reccomends 10k miles, but sticker was for 5k. Not happy with this sloppy attention to detail. More