Ken Garff Honda Riverdale - Service Center

Good service Whenever you have to have a vehicle serviced it is always a little stressful but I was actually quite impressed with the overall quality and service a Whenever you have to have a vehicle serviced it is always a little stressful but I was actually quite impressed with the overall quality and service at Ken Garff Riverdale. I had a battery draining rapidly and had taken it to 2 of my regular mechanics and while I trust them and obviously chose to go to them first but neither could identify the problem and my one mechanic was open enough to suggest taking it to a Honda dealer. I have brought my vehicles here in the past knowing I would pay more. I certainly had hoped to pay less but was satisfied that they identified the problem, got the parts and quickly serviced my vehicle. They were open in their communication and detailed about the service they provided and they cleaned our car which is always a bonus. Overall I was satisfied. More

Long wait for simple repair I received a minor recall notice and made an appt for 8:30. I was told it was a 45 min job, but allow 4 hours. Needing my car by 1:30 are the latest, I received a minor recall notice and made an appt for 8:30. I was told it was a 45 min job, but allow 4 hours. Needing my car by 1:30 are the latest, I checked in afternot hearing back after the 4 hour estimate. I was told it would be done at 3:00. I said I needed to cancel it and come get my car. Frank said he would move me up on the list and have it ready at 1:30. I got dropped off at 12:30 and thanked Frank for expediting it. I sat in the waiting room for an hour waiting for 1:30 to come or to get called up. At about 1:35 I went to inquire. The guy went and found Frank. He told me it was ready and proceeded to check me out. He grabbed the keys from the key saver box. Why if the keys were there was I not called up before? Also when I went to the car, it had clearly been sitting there for quite a while. I had paid for the oil change and car wash. The wash was ok is all, and the car was already dry. Again, why wa so not called up earlier. I was late for my meeting and spent way too much time there. Frank was very kind and tried, but the process of getting people in and out could be greatly enhanced in my eyes. More

Mirror replaced Treated well,had a mirror replaced. Job was done in a the amount of time I was told it would take. Job was well done. Treated well,had a mirror replaced. Job was done in a the amount of time I was told it would take. Job was well done. More

Great service! Great service department with great staff. Robert is very helpful and professional and finds every discount available. Love the shuttle service also Great service department with great staff. Robert is very helpful and professional and finds every discount available. Love the shuttle service also with friendly helpful drivers Pam and Jo are great More

Very quick and professional I was pleased with the cost and quick response even though I didn’t have an appointment. The estimated wait time was right on. Good work. I was pleased with the cost and quick response even though I didn’t have an appointment. The estimated wait time was right on. Good work. More

Oil change I purchased my Honda Accord about four years ago and have been very happy with the service offered by Ken Garff. I highly recommend this dealership. I purchased my Honda Accord about four years ago and have been very happy with the service offered by Ken Garff. I highly recommend this dealership. More

Awesome The service department got me right in and was done when they said it would be. Awesome comfortable waiting area with drinks and popcorn. Great servic The service department got me right in and was done when they said it would be. Awesome comfortable waiting area with drinks and popcorn. Great service. I will be back for sure More

Service Experience I took my 2008 Accord for repairs and was greeted by Suda in a most professional manner. Also, Rick, the Service Manager stopped and talked to me. Fir I took my 2008 Accord for repairs and was greeted by Suda in a most professional manner. Also, Rick, the Service Manager stopped and talked to me. First class operation, from Suda and Rick to Gordon Eddy, the technician who worked on my vehicle. I was kept informed and notified when it was completed. Nancy the shuttle driver was most professional and courteous when she took me home. I HIGHLY RECOMMEND THIS BUSINESS. Thanks! More

Oil change Very Disappointed I was not explained oil dye. I would like better explanation of oil leak and estimated service cost. Nice show room and snacks Very Disappointed I was not explained oil dye. I would like better explanation of oil leak and estimated service cost. Nice show room and snacks More

I love this place! Everyone is very helpful, provides good information and everyone has a great sense of humor and I can’t imagine going anywhere else to have my car se Everyone is very helpful, provides good information and everyone has a great sense of humor and I can’t imagine going anywhere else to have my car serviced.😊 More