Ken Garff Honda Riverdale - Service Center

The service center is very busy and overwhelmed when I came in and because of this it’s not easy to have the phone answered to schedule an appt. came in and because of this it’s not easy to have the phone answered to schedule an appt. More

The dealership was very clean and organized. Its staff were always very helpful, courteous, and considerate of both me and my time Its staff were always very helpful, courteous, and considerate of both me and my time More

Ken Garff has been our dealership for many years. Jesse Martinez has been our service go to guy. Both the dealership and the service have been exemplary for our needs for all this time. I won’t go an Jesse Martinez has been our service go to guy. Both the dealership and the service have been exemplary for our needs for all this time. I won’t go anyplace other than Garff Honda. More

I keep going back to Ken Garff even for dumb, easy DIY servicing stuff like oil changes, mainly due to the great service I get there. For my time and effort to do it myself, Garff gets my car in right at servicing stuff like oil changes, mainly due to the great service I get there. For my time and effort to do it myself, Garff gets my car in right at the appointment time and gets me back out quickly. They have a nice waiting area. They keep you updated on any issues or delays. The prices are reasonable for the service. And most of all, I feel like they are honest and fair. VERY good shop. More

I've worked closely with the service department for some years and I've generally been satisfied with the service team. Most recently I was not completely satisfied with the level of communication or the fa years and I've generally been satisfied with the service team. Most recently I was not completely satisfied with the level of communication or the fact that I had to reschedule maintenance to be completed at a later date. Which was not convenient and I was somewhat irritated. Rick immediately reached out in regards to my concerns. Not just to discuss my concerns but to have everything squared away with as little complication or inconvenience as possible. We were able to get everything sorted out. Frank Perez, my service advisor was direct and professional when addressing my concerns and explaining all labor and costs in detail. They won my trust and my business back. Complaints are scarcely acknowledged or made right, especially today. So I am grateful for the honesty and sincerity of the staff. I would rate the level of customer service demonstrated by Frank and Rick as well above average. Thanks for listening and for choosing to make things right. More

I really enjoy getting my car serviced here they take pride in there work and get things done right pride in there work and get things done right More

The service advisors are very capable, don’t recommend unnecessary work and the video inspection is helpful unnecessary work and the video inspection is helpful More

People were nice, knew what they were doing. Very knowledgeable and careful about what was needed. And let me know what was expected. Good experience. 👍 Very knowledgeable and careful about what was needed. And let me know what was expected. Good experience. 👍 More

My visit was for an emissions test. It was accomplished in the amount of time Frank had indicated to me. He also did the "on the spot" without charging me - which was GREAT. That s It was accomplished in the amount of time Frank had indicated to me. He also did the "on the spot" without charging me - which was GREAT. That saved me allot. Thank you so much. More

Confusing appointment setting on website. Too automated. Never was able to speak to anyone prior to making an appointment. Service area too small for the amount of needed. Too automated. Never was able to speak to anyone prior to making an appointment. Service area too small for the amount of needed. More