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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
788 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 788 reviews
September 29, 2024
Garrett was great he kept me posted had my car clean . great service would definitely come back again great service would definitely come back again More
by AGUIRRE-LITO
Verified CustomerEmployees Worked With
September 29, 2024
My adviser Garrett was cordial and helpful. . I do all my car services at the Mercedes dealer so to me is important to have good customer service. . I do all my car services at the Mercedes dealer so to me is important to have good customer service. More
by jepslc12
Employees Worked With
September 29, 2024
Car was not inspected. Now car is being repaired after 1 week of having it. Now car is being repaired after 1 week of having it. More
by SEANHARETUKU
Employees Worked With
September 26, 2024
Vivian was great. Service not so much. I feel things have gone downhill since Garff bought the dealerships Service not so much. I feel things have gone downhill since Garff bought the dealerships More
by morgandaines
Employees Worked With
September 25, 2024
The entire team was phenomenal. A Big Kudos to Lisa who exemplified what a Salesperson should be. She was kind, aggressively thoughtful, went above and beyond my requests and ensure A Big Kudos to Lisa who exemplified what a Salesperson should be. She was kind, aggressively thoughtful, went above and beyond my requests and ensured the integrity of the sale the entire way through. She is the reason for My Purchase. Ken definitely got the deal sealed and to Him, I too am truly grateful. I expect Great Success for this Team. I will be in contact for my next vehicle solely because of the buying experience that I have had. Unceasing Blessings to All. Aum. Peace. Amen. More
by I Am
Employees Worked With
September 25, 2024
I own both a Mercedes and a Land Rover Defender, both acquired from Ken Garff. So have experienced Ken Garff at several levels on two brands. Having bought many cars in the past 40+ years, I can state acquired from Ken Garff. So have experienced Ken Garff at several levels on two brands. Having bought many cars in the past 40+ years, I can state that KG is the best dealer with which I have worked - whether talking about sales or service More
by Preston
Employees Worked With
September 24, 2024
Typically, obtaining automotive services can be a costly and unpleasant experience. However, this dealership stands out as an exception. I had the pleasure of working with Garrett and Vivian, two exceptiona and unpleasant experience. However, this dealership stands out as an exception. I had the pleasure of working with Garrett and Vivian, two exceptional service representatives who transformed the process into a seamless and enjoyable one. Their proactive and transparent communication style made all the difference. I would not entrust my Mercedes to anyone else. More
by ally
September 24, 2024
Great dealership with great people. Only drawback was that they did not wash my car. Only drawback was that they did not wash my car. More
by RUDDD
