Ken Garff Mercedes-Benz of Salt Lake City

Garret was very professional! The waiting area was clean and offered snacks. In summary, it was a good experience as personnel were friendly and professional. The waiting area was clean and offered snacks. In summary, it was a good experience as personnel were friendly and professional. More

Scheduling my service appointment was easy and my service coordinator was very responsive to my questions and concerns coordinator was very responsive to my questions and concerns More

Thank you to Mercedes of Salt Lake especially Spence Smith who took time to assist us in finding the car that works best for us. His patience in explaining the features of our new vehicle in detail was Smith who took time to assist us in finding the car that works best for us. His patience in explaining the features of our new vehicle in detail was so appreciated. An overall great experience. More

Outstanding dealership and great staff. I have confidence in all they do for both of my Mercedes . I have confidence in all they do for both of my Mercedes . More

Vivían and Garret were incredibly helpful and friendly. Vivian explained in detail what my car required; she is the best!! Vivian explained in detail what my car required; she is the best!! More

I scheduled my car for air conditioning diagnosis and repear. I took my car in and and it was there all day. I found out that no diagnosis was performed. At the end of the day of waiting I was told no on repear. I took my car in and and it was there all day. I found out that no diagnosis was performed. At the end of the day of waiting I was told no one there had the skills to perfom a diagnosis until the weekday. I should have been told that at the beginning. I took my car home having wasted an entire day with no diagnosis or resolution. I have never had such poor service at Mercedes. The rep was somewhat argumentative as well. Never will I return. More

Ken Garff Mercedes Benz took care of warranty item and checked out other concerns. They washed the car when done. They also provided an EV loaner car which was greatly appreciated since we live 50 miles a checked out other concerns. They washed the car when done. They also provided an EV loaner car which was greatly appreciated since we live 50 miles away from the dealership. More

Vivian was great! I enjoyed working with her very much. Service was completed on time and on budget. I enjoyed working with her very much. Service was completed on time and on budget. More

Bed experience due to no communication from service advisor and vehicle returned without wash and all driver profiles removed. Was not informed about recall repairs, but suspect driver profiles lost du advisor and vehicle returned without wash and all driver profiles removed. Was not informed about recall repairs, but suspect driver profiles lost due to software updates. Did file complaint and did hear back from manager, none of this solves the problem nor the poor communication. More

Too long to quote for repairs, CSR stated there were too many vehicles in the shop to give a quicker quote. Treated as lower class when other customers were present, just because my MBZ is an older year doe many vehicles in the shop to give a quicker quote. Treated as lower class when other customers were present, just because my MBZ is an older year does not mean I should be looked down upon. More