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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
449 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 449 reviews
August 02, 2023
I actually was not happy when I brought my car in for a recall appointment. I was told I would not be given a loaner vehicle and was upset because this issue was an issue with Mercedes Benz. This was an i recall appointment. I was told I would not be given a loaner vehicle and was upset because this issue was an issue with Mercedes Benz. This was an inconvenience on me missing work. I then learned the issue would only take about an hour to fix, so I was ok with that. The staff and service personnel were fantastic. I would recommend this dealership to anyone wanting to buy or service their Mercedes Benz vehicle. More
by MWIGGINS02
Verified CustomerEmployees Worked With
Do Not Remember the name
Helpful July 31, 2023
I live in San Francisco and this is my second car with Spencer. His professionalism and knowledge of Mercedes is beyond exceptional. Spencer’s customers service is exemplary! The professional financi Spencer. His professionalism and knowledge of Mercedes is beyond exceptional. Spencer’s customers service is exemplary! The professional financing team made my experience seamless! More
by LISA@TARUFELLICONSULTING.COM
Employees Worked With
Spencer Smith
July 31, 2023
The wait time to get a car serviced is quite long. Everyone you speak with is as helpful as they can be. Everyone you speak with is as helpful as they can be. More
by deborahcandler
July 29, 2023
Had an exceptional experience dealing with Dillon and Mercedes Benz of Salt Lake. Even though I was a first time customer and I purchased the least expensive Benz on the lot I was treated as a VIP. Mercedes Benz of Salt Lake. Even though I was a first time customer and I purchased the least expensive Benz on the lot I was treated as a VIP. More
by mrbigmann
Employees Worked With
Dillon
July 27, 2023
Best dealership that I’ve worked with. Spence was great. The process was transparent, professional, and painless. I would highly recommend. Spence was great. The process was transparent, professional, and painless. I would highly recommend. More
by rbarker59
Employees Worked With
Spence Smith
July 25, 2023
Service department was very professional. Dillion was very helpful with explaining repairs needed. and what and when the the service will be.. Dillion was very helpful with explaining repairs needed. and what and when the the service will be.. More
by allen1513
Employees Worked With
Joel Turner, Craig Lambourne, Sean Roberts
July 23, 2023
Great professional staff -Dillion and the salesman with a British accent ( I can't remember his name), Rossi in making the paperwork easy and speedy. All were helpful in every way from answering questions t British accent ( I can't remember his name), Rossi in making the paperwork easy and speedy. All were helpful in every way from answering questions to getting the sale finalized very quickly so we could leave on a cruise by 4pm. What a GREAT 70th birthday and 50th anniversary this Mercedes is!! The experience at Ken Garff was the icing on the (birthday) cake literally!! Thanks for a delightful experience for both me and my husband!! More
by dhunter8070
Employees Worked With
Dillon Jones and Rossi Yerage are excellent, professional and personable in every way!
July 21, 2023
unfortuantely this is a capitve market and we dont have a choice. very unresponsive and impossible to reach over phone. i had to physically show up at the dealership to get an update on m vehicle. choice. very unresponsive and impossible to reach over phone. i had to physically show up at the dealership to get an update on m vehicle. More
by AK5
Employees Worked With
dont remember the name
July 20, 2023
The people in the service department are exceptional. Work was completed quicker than I had expected. The drop off box made it easy for me to drop off my car on my time. And ensure the vehicle was rea Work was completed quicker than I had expected. The drop off box made it easy for me to drop off my car on my time. And ensure the vehicle was ready for the team in morning. More
by iannchrysta
Employees Worked With
