Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

Overview
Employees
Reviews
Vehicles
4.6
958 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
Contact Dealership
View Awards

575 South State Street

Salt Lake City, UT

84111

Directions

By Type

Showing 958 reviews

January 26, 2026

The guys at the service desk on always do a great and complete job on my vehicle More

by Wctravis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 22, 2026

He was a very helpful and made sure my car was fixed in a very short period of time! More

by jdbuchi
Recommend Dealer
Yes
Employees Worked With
Garrett
Report | Print
January 22, 2026

Vivian was courteous and attentive. A good communicator. Pleased they were willing to deliver my car after completing repairs More

by MIDWAYLLOYD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
January 21, 2026

Managers never call you back. warranty I’ve tried to cancel and still hasn’t been credited to my account. More

by pinklulu12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brett Robinson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rossi Yerage
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2026 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for taking the time to leave a review. We're sorry to hear that you've had a frustrating experience with communication at our dealership, and your review has been relayed to the appropriate team members to look into this. In the meantime, if you'd like to reach out to our team directly, please do so using the contact information provided below. Brett Robinson, General Sales Manager brettr@kengarff.com

January 19, 2026

Gods overall service. Friendly and kind. Professional, competent, knowledgeable, pleasant I liked his responsive style More

by JoelDeaton
Recommend Dealer
Yes
Employees Worked With
Chris Keddington
Report | Print
Jan 21, 2026 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 17, 2026

I lost my key to my MB. It cost me $225 in towing. You charged us I've $1450 for a new key fob. I have purchased at least six MB’s from you. EVERYONE has been terrific from More

by rwl2800
Recommend Dealer
No
Employees Worked With
Garrette
Report | Print
Jan 21, 2026 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for taking the time to share your experience. We want all of our customers to be happy with their time spent at our dealership, and we are sorry to hear that your experience did not meet that expectation. We are currently evaluating the circumstances regarding your review. In the meantime please feel free to contact us directly using the information below. Angela Heaps, Service Manager angelah@kengarff.com

January 16, 2026

Absolutely my favorite dealership of all time. The only service I can say I trust fully with my fleet of Mercedes. Garret Olson is my main contact and he's great to work with. Everyone there is wo More

by Stop texting me
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2026 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 15, 2026

I thought Justin did a great job I thought that the service tech video explaining my service was good More

by rbriggsbee
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Jan 21, 2026 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 09, 2026

They did a fast excellent job. Justin was a pleasure to work with at the shop. More

by ccwired
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Franchow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2026 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

January 07, 2026

Vivian goes out of her way to provide excellent service. She is polite, professional and responsive. More

by mariadodson0405
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vivian Montes
Report | Print
Jan 21, 2026 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

1
...
3
4
5
...
96