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Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

Overview
Employees
Reviews
Vehicles
4.6
779 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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575 South State Street

Salt Lake City, UT

84111

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Showing 779 reviews

March 24, 2025

I wasn’t happy that they were unwilling to take responsibility for a new problem I had after my car had been worked on. Left the lot with a whole new problem . More

by Mimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela Heaps
2.0
This rating includes all reviews, with more weight given to recent reviews.
Garret Olson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Angela Heaps, Service Manager angelah@kengarff.com

March 24, 2025

Very helpful and great to work with. Dillon provided updates on my car daily. I appreciated that. More

by MARIANNE1746
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dillon Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

March 20, 2025

Everything about this experience was enjoyable. Dave and Rossi were great to work with and took great care of us. More

by Greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Bennion
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rossi Yerage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

March 19, 2025

She was very kind and helpful to work with. She made my visit very helpful and easy. More

by RONISADEGHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

March 16, 2025

Always a pleasure to work with. So friendly, personable, and just a high class dealership. More

by Kim Hanks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carson Kraatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

March 15, 2025

Got there for a service warranty that my personal mechanic smoothly coordinated with Toni. Fortunately Braiden Draper was working that day & took wonderful care of my service. He got it going in a sw More

by JJLOKOTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Braiden Draper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

March 15, 2025

Service was 2400. 00 and the issue is still flashing on my screen. Advisor fine More

by fguerrero2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Garret Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

March 15, 2025

Vivian was great , top tier service and excellent customer support. Always quick to respond to any questions. Five star support More

by tgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

March 13, 2025

You have always tested us well and have taken good care of our vehicles. Thanks. I wish I could say the same for your sales department. More

by DCRAMER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Benjamin
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and would like to hear more about how we can improve. Please reach out using the contact information below. Dave Bennion, General Manager daveb@kengarff.com

March 13, 2025

Vivian is great, always quick to respond and very informative. She is a true asset to your team. More

by tgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2025 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

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