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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
803 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 803 reviews
April 06, 2025
Always kind. Every time I need ,I get advise. Always calling back when asked to do so. Taking good care of customers. Every time I need ,I get advise. Always calling back when asked to do so. Taking good care of customers. More
by OTTOWICZ
Verified Customer
April 05, 2025
My Salesperson David L was great! However when I went to the finance office some of the sales costs were different from what I had received from David. The finance person told me it However when I went to the finance office some of the sales costs were different from what I had received from David. The finance person told me it was a computer issue. I also found a small chip in the windshield the day after I bought it. The day I bought it was cloudy and the chip was not noticeable. The next day the sun was out and the chip showed up. Since it was a demo fleet car, I was told that was part of the reason for a discount on the purchase price. I don't know how to rate the dealership at this time. I give David a 5, but the change in pricing really is not acceptable, and the chip right in the drivers view is questionable. More
by REDROCK.KF
April 02, 2025
Made the experience fast and easy. I appreciate the customer service which went above and beyond expectation I appreciate the customer service which went above and beyond expectation More
by phil82
April 02, 2025
Eric was great! He was patient with me trying to decide between different cars. He did not push one way or the other. He told me all the positives and the differe He was patient with me trying to decide between different cars. He did not push one way or the other. He told me all the positives and the differences between the two cars I was looking at. Then he stepped back to let me make my own decision without pushing me one way or the other. More
by charlene2
Employees Worked With
April 01, 2025
Great service! Vivian was very accommodating and made sure that everything was taken care of. Great communication and work was done on time. Thank you Vivian was very accommodating and made sure that everything was taken care of. Great communication and work was done on time. Thank you More
by Al Farshchian
Employees Worked With
April 01, 2025
Service was as expected with good communication throughout the total experience. Braiden was on top of things. throughout the total experience. Braiden was on top of things. More
by UALINDIA
Employees Worked With
April 01, 2025
They got my car right in and it was done in a reasonable time with great service. time with great service. More
by boewired
Employees Worked With
April 01, 2025
Garrett did an excellent job at keeping me in the loop. And Daren (the tech) did the repair my engine compartment looks like new,. The Mercedes staff are all very nice to interact with. It’s always great And Daren (the tech) did the repair my engine compartment looks like new,. The Mercedes staff are all very nice to interact with. It’s always great to hear Toni’s voice on the phone! I’ve been a customer for close to 40 years. The included car wash and the brief check up overview is a nice touch and I appreciated the “loaned car. The radiator leak a few days after I got my car back was very frustrating. What’s a consistent frustration is the cost of repairs largely due to labor charges with a shared split. More
by SUZEWEIR
March 30, 2025
Best car buying experience we have ever had! This Benz team is second to none!! This Benz team is second to none!! More
by grinfixer
