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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
780 Reviews
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 780 reviews
March 13, 2025
Vivian is great, always quick to respond and very informative. She is a true asset to your team. informative. She is a true asset to your team. More
by tgeorge
Verified CustomerEmployees Worked With
March 11, 2025
My service advisor has been incredible in assisting me with all of my cars. I gave him a gold star. with all of my cars. I gave him a gold star. More
by GLYMED1
Employees Worked With
March 10, 2025
The dealership really cares about experience they provide thier customers, deep dive into specific questions thier customers, deep dive into specific questions More
by DAVEP6
March 09, 2025
Garrett and the team has been good and helpful for me. I would say they are better customer service and helpful more then Farmington dealership was. I would say they are better customer service and helpful more then Farmington dealership was. More
by Kevin
Employees Worked With
March 07, 2025
I was happy with the experience. It was all good. I really appreciate it. Yes. It was all good. I really appreciate it. Yes. More
by aplaszlo
Employees Worked With
March 02, 2025
Great selection. Very friendly and helpful staff. They did a great job helping me find the right vehicle. Very friendly and helpful staff. They did a great job helping me find the right vehicle. More
by DAVIDWJACOBS
Employees Worked With
March 02, 2025
Well done Service and sales took good care of me and made sure my choice was well informed made sure my choice was well informed More
by sew
March 01, 2025
From the day we ordered our car, we were kept informed on the arrival date. The purchase of the car was smooth and easy. Dillon was great to work with. the arrival date. The purchase of the car was smooth and easy. Dillon was great to work with. More
by PMCAFFEE
March 01, 2025
Misdiagnosed the problem. Way overcharged me. I had a bad injector that the copper crush ring had failed, leaking exhaust into the engine compartment. and I told them so. The Way overcharged me. I had a bad injector that the copper crush ring had failed, leaking exhaust into the engine compartment. and I told them so. The only reason I took the car to them was because it was supposed to be covered by my warranty. They updated the cars software and told me it was fixed. I was dumbfounded. You can't fix an injector with a software update. I took the car back, and they charged me some more, and told me I had a bad injector. They literally told me the fuel line was bad and that caused the injector to fail, and it would cost $2100 plus tax to fix it because fuel lines wern't under warrenty. That is by far, the stupidest thing i have ever been told by a repair shop. In the end, I paid them $430 and the result was...I found out I had a bad injector, and Mercedes wouldn't pay for it. I bought a set of crush rings (injector gaskets), and some injector bolts online and fixed it for under $100. And, by the way, the fuel line was fine, and so was the injector, it was a $2 gasket that failed. More
by cp987654
Employees Worked With
February 27, 2025
We received a great service from Braiden. We were informed about the status of the car repair all the time. It was done on time. Thank you! We were informed about the status of the car repair all the time. It was done on time. Thank you! More
by MAISAGOMEZ
Employees Worked With
