Kenny Ross Subaru

My intent was to drop my vehicle off, get a loaner, and return once my vehicle was fixed. (I even asked for a loaner in my online appointment booking and called that morning to make sure a loaner would be return once my vehicle was fixed. (I even asked for a loaner in my online appointment booking and called that morning to make sure a loaner would be available) I ended up waiting at the dealership 2 hours and 15 minutes before getting my loaner car, when I knew I was going to need a loaner anyway. It took them a long time to let me know what was going on. I would have appreciated a little more consideration. I did not want to waste over 2 hours of my day there but ended up doing it anyway. Not a great experience. I came back the next day and my car was ready and it drives great now. More

Great service. Easy to make an appointment. Friendly and pleasant to deal with. Thank you! Easy to make an appointment. Friendly and pleasant to deal with. Thank you! More

Clean dealership Everyone that I have come in contact that works there is friendly and can answer questions that I have that works there is friendly and can answer questions that I have More

I wrote a review before that was a 3. I am changing it to a 5. Paul called me about my review and asked how he could fix it. Wow, I was surprised and happy. That means a lot to me tha I am changing it to a 5. Paul called me about my review and asked how he could fix it. Wow, I was surprised and happy. That means a lot to me that Kenny Ross wanted to fix my dissatisfaction. Paul made a couple of suggestions and we came to an agreement. I am very satisfied and impressed with the professional way they resolved my frustration even though I considered it my fault for not reading the contract fully and asking questions before signing. I will definitely shop here again and send friends and family. Thank you, Paul! More

Great service. Very knowledgeable and friendly people. My Service representative, Steve, is great; he looks after my Subaru as if it was his own - a Service I real Very knowledgeable and friendly people. My Service representative, Steve, is great; he looks after my Subaru as if it was his own - a Service I really appreciate. More

Jeff Pepper was very helpful and did not use high pressure sales techniques. I recommend giving this dealership a try. pressure sales techniques. I recommend giving this dealership a try. More

Car wash does not clean the wheels very well ! ! This is supposed to be volunteered info !!!! ! This is supposed to be volunteered info !!!! More

The overall feeling I get from the Kenny Ross Subaru service center is that the people who work here a kind, helpful, and respectful. But especially Steve. He never hesitated to explain the repairs or m service center is that the people who work here a kind, helpful, and respectful. But especially Steve. He never hesitated to explain the repairs or maintenance needed and doesn’t talk down to me. That’s why I keep coming back. Good customer service goes a long way with me. More

Newton was great. He figured out our LoJack problem. However we wouldn’t have needed Newtons help if the install was correct the 1st time! That is why we gave them a 3 He figured out our LoJack problem. However we wouldn’t have needed Newtons help if the install was correct the 1st time! That is why we gave them a 3 More

Vinnie is an awesome salesman. He is super friendly, helpful, honest, knowledgeable, kind, considerate, and gracious. If any of our friends or relatives need a new or used I would He is super friendly, helpful, honest, knowledgeable, kind, considerate, and gracious. If any of our friends or relatives need a new or used I would send them your way, More