Kenny Ross Subaru

As a customer service worker myself, I am disappointed that I did not have a great experience at this location, especially because I am personally extremely empathetic to employees and business struggles. that I did not have a great experience at this location, especially because I am personally extremely empathetic to employees and business struggles. To begin, I explained to the service writer what my issue was and how another mechanic (different shop) replaced this part for me twice in the last 2 weeks and explained that this other mechanic thinks it has something to do with my computer and not the sensor itself. So y'all replaced the sensor, that I stated above was already replaced twice. Okay, whatever. Maybe it needed to be a Subaru brand part. I go to pick up my serviced vehicle to find that my card would not go through, even though it went through on my end. I was advised to call my bank because I've reached my "daily limit" on my debit card. "There is no daily limit on a debit card" said my bank. My bank states that Subaru needs to approve the transaction since the bank already did it on their end. But the transaction was declined on Subarus end.... The service writer was very kind and let me keep the loaner car until this was sorted out. The next day I see the transaction has reversed into my account, okay whatever. I'll pay again, so I pay again. To find out I'm being charged 2 more times for the same amount. Weird right? I go pick up my car, I let the service writer know, he gives me copy of my receipt and copy of my transaction for bank purposes since we both can't figure out why this is happening. I get in my car, I start driving. I'm like wow it's fixed! Halfway home? The same lights come on/kicking the same code. Hmmm... It's like I stated prior that I don't really think this sensor is the issue! Now, I did not mention the car not being fixed when calling back and forth to Subaru. Because I think getting charged twice for work that didn't even fix the issue is a little more important than the problem not being resolved, it's my money being messed with. Because at this point, I don't know if I even wanna do business with y'all anymore because of the whole money situation. I spoke to Jasmine who was so helpful and kind and I genuinely really appreciate them looking into it and getting back to me so fast. Prior to my experience with her I felt really blown off and like this whole money situation was mine and my banks fault. Even though I was informed by one of the numerous employees that I spoke to, that the issue of transactions reversing has happened to people before. Why has management or whoever runs that dealership not looked into this further, when similar situations have happened to other people? I appreciate all the employees for their help and kindness trying to figure this situation out. It's definitely a complicated one, and I'll be non-fraud disputing the other transactions since it keeps reversing and unreversing everyday for the last 48 hours. But to the manager of this location. Please look into why customers transactions are being declined/reversed on your end. There HAS to be I.T. people you can call to get this sorted or investigated. Anytime there has been an issue regarding payment at my place of business the first people I contact is I.T. because this is dealing with people's MONEY that they work hard for. It is unacceptable to let this situation slide especially if this has happened to other customers at this location. I wouldn't be so upset if this were a $5 transaction. But this was almost a $2k transaction. I would hate for someone else to spend more money than I did and have this same situation happen to them. Once again, I appreciate all of the kind employees who were so helpful to me with this issue. For you, I am thankful! But as for your boss? Honey, get it together and call tech support, you MUST get this figured out. It's genuinely wild to continue letting this happen to your customers. Anyway, that's my sob story. I don't know if y'all will ever see this or even care. Have a good day! More

Probably will not be using this service center anymore. I don’t trust them. I asked for a complete diagnostic print out of everything, ECM, ABS systems, traction control system, everything and they gave me I don’t trust them. I asked for a complete diagnostic print out of everything, ECM, ABS systems, traction control system, everything and they gave me a paper with a one diagnostic code and said I needed a new transmission. Service agent said transmission has internal damage. Transmission runs and shifts just fine. Said maybe I should talk to a salesman about buying a new car. What? Service agent said all they have is a fault code. Which I know you can run a full diagnostic printout out of all systems. AND FOR $200.00 I should have had what I asked for. Service agent insisted it’s not possible. Wrong, it is possible. More

Bryan is always professional & polite. The waiting area is very clean and the snacks and beverages are appreciated! The waiting area is very clean and the snacks and beverages are appreciated! More

Sherry was professional and polite. She kept me informed about the progress of the car. She was able to resolve an issue with the service as well. She kept me informed about the progress of the car. She was able to resolve an issue with the service as well. More

Maybe you should contact my spouse, who is the person that took the car into the dealership! that took the car into the dealership! More

I always have a good experience at this dealership. I highly recommend Kenny Ross Subaru to anyone. I highly recommend Kenny Ross Subaru to anyone. More