Kenny Ross Subaru

nice service but still have a issue with my LOJACK and hope steve can get it resolved hope steve can get it resolved More

Bora was a very friendly and knowledgeable salesperson. I would recommend Jim to friends and family. I would recommend Jim to friends and family. More

Nice facility, clean, plenty of snacks and drinks available. Sales/Service were friendly and knowledgeable. Overall great experience. available. Sales/Service were friendly and knowledgeable. Overall great experience. More

Diagnosed the problem quickly. Did the work needed. Everyone was helpful. No problems. Corrected another issue. All in all good service Did the work needed. Everyone was helpful. No problems. Corrected another issue. All in all good service More

We have owned our Subaru since October 4, 2024 and since that time my husband has passed and I have called the store 4 days after purchase and our salesman no longer works there, turn around time was quick. that time my husband has passed and I have called the store 4 days after purchase and our salesman no longer works there, turn around time was quick. I called the store in November for a service issue as I had a nail in my tire, well I am still waiting on that call, I have called 5 times since Saturday and I have yet to receive a call back as of 5:50 p.m. Monday Evening. We were also told by our salesman whom no longer is employed through Subaru that someone would be calling us within the week of purchase to go over the details of the car, etc., I am still waiting on that call as well. I will never purchase another vehicle if this is the type of customer service they are providing. More

My "Check Engine" light came on Thursday afternoon. I called and was told to bring the car in at 3pm. I did so and by 3:45 they had diagnosed the problem, had the solution, and offered me a loaner ve I called and was told to bring the car in at 3pm. I did so and by 3:45 they had diagnosed the problem, had the solution, and offered me a loaner vehicle since work would not be completed until Friday morning. First thing Friday I got the word that the repair was complete and I could pick up my car anytime. Excellent service and communication. More

I recently visited [Dealership Name] and unfortunately, my experience wasn't great. When I arrived, I was sent to multiple different lots because the staff didn't know which lot the car I was interested in my experience wasn't great. When I arrived, I was sent to multiple different lots because the staff didn't know which lot the car I was interested in was located. This felt disorganized and confusing. Once I finally found the car, the wait to get to the finance department was extremely long—over an hour and forty minutes. The long wait was frustrating, and it seemed like there was a lack of communication and coordination between the staff. While the car itself was great, the overall customer service and efficiency left a lot to be desired. I hope they can improve these aspects in the future. More

Great customer service. Very thorough and honest.everything was explained to me in detail and a text was sent to me. Very thorough and honest.everything was explained to me in detail and a text was sent to me. More

Service was great. Personnel very easy to work with. Always get questions answered. Thank you Personnel very easy to work with. Always get questions answered. Thank you More

Christina was wonderful, she updated me on everything that was going on. I’ve used Kenny Ross before and will continue to use them when looking for a new car. that was going on. I’ve used Kenny Ross before and will continue to use them when looking for a new car. More