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Kenny Ross Subaru
North Huntingdon, PA
3,170 Reviews
While providing you with new and used cars, along with parts and service is our focus, at Kenny Ross Subaru we strive for much more. We want to give those in North Huntingdon and others we serve in Irwin PA, Jeanette, McKeesport an enjoyable and positive experience every time you come to visit us whether it's to buy, or service your Subaru model. We take great pride in it and demonstrate it by offering the highest levels of care and customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 3,170 reviews
June 14, 2024
The free loaner program was deleted without prior notice. I could have taken my car to a NTB or local garage. This will impact my decision on where to have future service. I could have taken my car to a NTB or local garage. This will impact my decision on where to have future service. More
by DLOSTERWISE3
Verified CustomerEmployees Worked With
Jake Cavlovich
June 14, 2024
All good no problems , explained well Too many words, I’m a person of few words I’m a person of few words More
by LAGER1004PA
Employees Worked With
June 14, 2024
Called, made appointment for state inspection and to have the AC checked. AC fixed itself on way to appointment. Arrived and was taken in and scheduled promptly. Got inspection and oil change. Went home. Ev the AC checked. AC fixed itself on way to appointment. Arrived and was taken in and scheduled promptly. Got inspection and oil change. Went home. Everyone was pleasant and helpful. Service was prompt and as expected. What else is there to say? I don't remember who waited on me but I will give them a 5*. I checked Mike because the survey wouldn't let me out until I checked someone. More
by HenryettaDave
Employees Worked With
June 13, 2024
While Kenny Ross has very pleasant Service Managers, their actual service needs major improvement. I waited 8 months for a part that they told me I would receive in 3-6 months with no update. When I cal their actual service needs major improvement. I waited 8 months for a part that they told me I would receive in 3-6 months with no update. When I called in, the part had miraculously been shipped that day. While I was waiting for the part, they put a temporary fix on my car that they didn’t even understand the effects of. In my next visit, they charged me $100 to “fix” said effect THAT THEY CAUSED. I caught them and they refunded me with no questions - the only reason for the 3 Stars over a 2 Stars, but it caused me another trip in and a brand new battery. Then when I finally took my car in for the part, they had to call me to ask why my car was dropped off since my normal service manager was out on vacation. So, their internal communication and paper trail also needs improvement. My car is hopefully fixed, but I I will hesitate taking it back to Kenny Ross in the future. More
by KLYNCH960
June 13, 2024
I was able to easily schedule my appointment online. I was in and out of the service center within 40 minutes. The donuts and coffee in the waiting area are an added bonus! I was in and out of the service center within 40 minutes. The donuts and coffee in the waiting area are an added bonus! More
by AADREIER4
Employees Worked With
Jake Cavlovich
June 13, 2024
Very efficient dealership. Staff is very friendly and helpful. Appointment was easy to make. Waiting room was stocked with amenities. Staff is very friendly and helpful. Appointment was easy to make. Waiting room was stocked with amenities. More
by TIMOSP61
Employees Worked With
Jake Cavlovich
June 13, 2024
Jake was courteous, professional and explained what items needed service. Tracy and Service Manager Howard were helpful explaining questions I had about my extended warranty. I was impressed how quickly th needed service. Tracy and Service Manager Howard were helpful explaining questions I had about my extended warranty. I was impressed how quickly the repairs were done. Excellent experience at Kenny Ross. More
by BRIANSOSWALT
June 12, 2024
With an appointment, service was still slow, and also expensive. An oil change for $100 is overpriced! expensive. An oil change for $100 is overpriced! More
by CINGINH
June 12, 2024
I love Kenny Ross for there service department Everyone is so great so polite so helpful do anything for you to make sure you are completely satisfied with the work you are having done I am really satis is so great so polite so helpful do anything for you to make sure you are completely satisfied with the work you are having done I am really satisfied with there help and the work being done More
by REENIELINT
