Key Chrysler Dodge Jeep Ram of Rochester

I brought my vehicle in for an inspection, oil change, alignment, tire rotation, exhaust manifold bolt broken, leak in front differential. 3/28/12 Scaott from service called to give me the news of all th alignment, tire rotation, exhaust manifold bolt broken, leak in front differential. 3/28/12 Scaott from service called to give me the news of all that was wrong with my vehicle. The list follows: 1. Rear wiper not clearing window. Won't pass insp. with this. 2. Exhaust clamp broken. Exhaust leak. Won't pass insp. with this. 3. Upper/lower ball joints. Can't align, won't pass insp. with this. 4. Leaking power steering pump. Won't pass insp. with this. (I've never added fluid) 5. Exhaust manifold bolts broken both sides. Won't pass insp. with this. Total bill for mentioned work would be around $2300.00 I declined having any of the work done because it all seemed a bit excessive and I decided to seek another opinion. I do alot of my own work, plus I have the vehicle maintained regularly. The following morning I took the vehicle to a local front end shop to check the front end and align if able. (Vehicle had new tires 10000 miles before with no front end issues noted). Vehicle was aligned and no problems were identified with the ball joints. Also, I had them check P/S pump and exhaust clamps. No broken exhaust clamps. No leak from P/S pump. Next, I took the vehicle to an inspection station/garage for exhaust manifold bolt repair and inspection. This Garage identified that the vehicle had failed an inspection the previous day and proceeded with the requested work. Exhaust manifold had 1 broken bolt on one side only and was repaired at far less than the $920. quote from Poulin. Rear wiper was lubed and works fine. I was advised this is not a failable item. No broken clamps or leaks found on the exhaust. Power steering pump in good working order with no leaks. Front end tight with no worn ball joints. Vehicle passed NH State inspection. More

I brought my new 2012 Jeep Wrangler Unlimited (that I purchased at Poulin, which was also a WONDERFUL experience) in for an oil change. I really appreciated that the service department knew that I had a purchased at Poulin, which was also a WONDERFUL experience) in for an oil change. I really appreciated that the service department knew that I had an appointment I needed to get to following the oil change, and got my car in at the scheduled time, and was completed within the timeframe they had quoted me. That has not always been the case when I've brought my car other places for service. When I went outside to leave, my car was freshly washed. Overall, very very pleased with my experiences at this dealership! More

I came to you with a service on a jeep I had bought a few months prior. YOu fixed the problem and I ended up trading to a new jeep. The sales staff and financing and service have all been great. No complaint months prior. YOu fixed the problem and I ended up trading to a new jeep. The sales staff and financing and service have all been great. No complaints. More

I had been using another mechanic for the last 20 years. I had a problem with my Jeep they couldn't resolve. So I took it to Poulin's. They got my problem resolved in short order and at a reasonable cost. S I had a problem with my Jeep they couldn't resolve. So I took it to Poulin's. They got my problem resolved in short order and at a reasonable cost. So I intend to use Poulin's from here on out and I would recommend them to anybody. More

the overall atmosphere was nice and laid back. the employees we're very nice and descriptive and showed a lot of care in what they do and the vehicles that their dealership sells. they we're very help employees we're very nice and descriptive and showed a lot of care in what they do and the vehicles that their dealership sells. they we're very helpful and they did what they could to get a reasonable payment and make the customer happy. More

I can not express the gratitude that I have towards your dealership. You are all wonderful and the level of expertise and concern with getting me financed, which I thought would not be possible, is great!! dealership. You are all wonderful and the level of expertise and concern with getting me financed, which I thought would not be possible, is great!!! Thank you a million for showing me that I was a person you all cared about. More

Everybody involved was very personable and friendly. Nobody was pushy or impatient and there were no games played. We had a smooth transaction and felt comfortable every step of the way. Thank you! Nobody was pushy or impatient and there were no games played. We had a smooth transaction and felt comfortable every step of the way. Thank you! More

We,re very pleased with our new GC. It’s so quiet, and We,re very pleased with our new GC. It’s so quiet, and rides like a dream. Rob Macpherson did a great job explaining the features of the car. He was We,re very pleased with our new GC. It’s so quiet, and rides like a dream. Rob Macpherson did a great job explaining the features of the car. He was very pleasant to deal with. We will definitely recommend Poulin Corp. to all our family and friends. More

WE (my wife and I) have been dealing with Poulin Auto dealership for over 20 years and every interaction with them has been great. We have purchased 4 new vehicles through this dealership over the years dealership for over 20 years and every interaction with them has been great. We have purchased 4 new vehicles through this dealership over the years. More

I have dealt with this dealership for several years and have bought many autos. Very satisfied customer. They are a reputable dealership, very friendly, and they work with you. have bought many autos. Very satisfied customer. They are a reputable dealership, very friendly, and they work with you. More