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Key Ford of Rockland - Service Center

Thomaston, ME

4.4
75 Reviews

75 Reviews of Key Ford of Rockland - Service Center

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January 17, 2024

The parts department was pleasant and knowledgeable and professional. Jesse could work on his politeness but everyone else was friendly. More

by Jxnjen424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
2.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

Nobody seems to know the facts about our car. Are we leasing or buying the car More

by JOHNSPRAGUE56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Samartano
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

Friendly and very knowledgeable made me feel comfortable explained everything in detail and did what they said they would do there was never any pressure to buy a vehicle More

by theferl952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Moody
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Derby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Derby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Samartano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Macy Bosma
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2023

Jesse provides a great personal touch to service. He’s always helpful. I like that he recognizes me by face and name. I never have to ask for a shuttle ride when I drop off my car; he offers first. More

by Maxgeren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Yandell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 29, 2023

Mike the service manager and Marie the sales manager have been great to deal with More

by MIKEBERRY211992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Noriega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Hallock
November 26, 2023

Very nice got there early they took me right in. .. My daughter and I enjoyed a hot cocoa and watched some tv while we waited More

by mamaluce43
Recommend Dealer
Yes
November 21, 2023

Jess has always been great and is my preferred go to when dealing with service. More

by Jaymed
Service Time
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Candy Dent
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2023

Very nice to work with and helpful Pleasant place to work with would highly recommend More

by emcdonald650
Recommend Dealer
Yes
Employees Worked With
Jesse Hallock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Hallock
November 14, 2023

Easy to schedule. Very helpful and professional. Found the problem quickly. Corrected and explained the fix. More

by linhart.dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Samartano
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 09, 2023

They were all awesome The team from the GM, to the sales team, to the finance team were all incredibly impressive More

by Gjergji
Recommend Dealer
Yes
Employees Worked With
Even
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5
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