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Key Hyundai of Salem
Salem, NH
893 Reviews
At Key Hyundai of Salem, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation. From our 3-Day Exchange policy, free New Hampshire State Inspections, to our Price Guarantee, we want to ensure a lifelong relationship with the Key Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 893 reviews
June 25, 2025
Let me start by saying I owned a 2016 Hyundai Veloster and it ran for 267K miles with just normal oil changes and tires and a few minor repairs. This April the transmission went. Based on my experience and it ran for 267K miles with just normal oil changes and tires and a few minor repairs. This April the transmission went. Based on my experience I felt I had no choice but to purchase another Hyundai. On April 30th I went Key because the were no pressure, hassle free. I found a Santa Cruz that was just a perfect fit because we dirt bike and could put them in the back to transport. Unfortunately, when checking out the vehicle for the test drive the Roll-Up Tonneau Cover wasn't working. Fabian said no problem, I will have service take a look. We went and signed the purchase paperwork. Fabian returned saying service dept said it needs to be replaced. They will order and it will be in next Monday May 5th and I will call you to come down and we will install. We never got a call. When we called on Monday May 12th we were told the cover was on indefinite back order. So since then we have been waiting and involved corporate and still cannot seem to get a replacement cover even though we were sold a certified preowned vehicle with 15o point quality assurance inspection yet they didn't notice the cover wouldn't roll back???? and now they cannot supply a replacement? But they didn't mind signing all the paperwork for the sale stating it met all the requirements of the Certified preowned vehicle inspection. I am now questioning my decision to buy another Hyundai. Also since driving away in our new purchase we found the blue tooth isn't working, Car play doesn't work, both screens have turned black during driving just to mention a few issues since driving away. Very Disappointed customer. And when my husband called to schedule a service appt he was told that it wasn't a absolute that the problems were covered under the full warranty that transferred with our purchase. We were told that for all the know mice could have chewed wires so until the inspect the vehicle there was no guarantee. Also got a call a day later on voicemail stating we aren't sure if you have an appt but if you do there is a diagnostic fee until it was proved to be a warranty issue. If I could return my truck for a full refund I would!!!!!!! More
by Unhappy
May 31, 2025
Very good experience today especially Fabian also Diane and Nancy also Greg thank you all and Nancy also Greg thank you all More
by Carol60s
May 30, 2025
Great dealership! I left my prized water jug in the service dept!! Can you either email me at tjaffarian5@gmail.com to let me know you have it, or call 9785192746 I left my prized water jug in the service dept!! Can you either email me at tjaffarian5@gmail.com to let me know you have it, or call 9785192746 More
by tjaffarian5
Employees Worked With
May 12, 2025
Exceeded my expectations today today today today weird number of words today today today today number of words today today today today More
by haigh194
May 07, 2025
Purchased a Santa Fe Hybrid there on Monday May 5th, 2025. Strongly recommend them for hassle free purchase with transparent pricing which was extremely competitive. A good deal. Pleasant sales experien 2025. Strongly recommend them for hassle free purchase with transparent pricing which was extremely competitive. A good deal. Pleasant sales experience. One of the best car buying experiences I have had, having purchased over 9 vehicles in several states in the past several years. 4 of which have been hybrids More
by HappyBuyer
May 02, 2025
My wife and I have bought three cars from Salem Hyundai going back to 2010 and will continue to do so! No pressure, just so easy to work with! going back to 2010 and will continue to do so! No pressure, just so easy to work with! More
by barryt.mccarthy
Employees Worked With
April 15, 2025
Nick was absolutely incredible. I planned to visit 2 other dealerships (other brands) that day- and the knowledge, experience, kindness, and patience Nick had going over all the opt I planned to visit 2 other dealerships (other brands) that day- and the knowledge, experience, kindness, and patience Nick had going over all the options Hyundai had for me made me realize I had to look no further. In (hopefully) many many years when I’m in the market for my next car- I hope I can Nick along for the ride! More
by Mcredit48
February 07, 2025
Excellent service department and friendly staff. Love the reminders that keep my vehicle service on track. Love the reminders that keep my vehicle service on track. More
by jgaron
January 01, 2025
Friendly non-pushy service. We found every part of the buying process was a positive experience. We found every part of the buying process was a positive experience. More
by scott.pallack
December 28, 2024
Sales folks were helpful and did a good job of getting to a deal that worked for me without the common car-buying pressure. a deal that worked for me without the common car-buying pressure. More
by ross.unger
