Key Hyundai of Salem

It is always a very easy purchasing from Key Hyundai. Everyone is very professional and straight forward. This was our 9th purchase from Salem Key Hyundai and when we need another car you are our only de Everyone is very professional and straight forward. This was our 9th purchase from Salem Key Hyundai and when we need another car you are our only dealership. More

Great experience! Everyone we worked with was great! No hard sell. Absolutely recommend Key Hyundai of Salem!! Everyone we worked with was great! No hard sell. Absolutely recommend Key Hyundai of Salem!! More

Excellent sales staff, was very knowledgeable and helpful, answered all my questions and more. The experience was enjoyable from talking to sales agent, test driving and purchasing a 36?month lease. helpful, answered all my questions and more. The experience was enjoyable from talking to sales agent, test driving and purchasing a 36?month lease. More

Had a pleasant experience buying a car there. Place was clean and salesman was very helpful Place was clean and salesman was very helpful More

Jason in service provided exceptional service. He made sure everything was addressed. He is very thorough and definitely cares. He made sure everything was addressed. He is very thorough and definitely cares. More

I've had fabulous experiences with this dealership! The cleanliness, the friendliness of the staff, and most importantly, my Service Advisor Jason K is out of this world. Jason's knowledge and professi The cleanliness, the friendliness of the staff, and most importantly, my Service Advisor Jason K is out of this world. Jason's knowledge and professional experience, as well as professionalism & honesty when dealing with clients is to be commended. I'm truly thankful for these experiences at Key Hyundai! They're the Best! More

Joan was exceptional and extremely professional. . His personality was a 10 out of 10… He was very thorough with every single detail and made me feel so comfortable throughout the whole process., I w . His personality was a 10 out of 10… He was very thorough with every single detail and made me feel so comfortable throughout the whole process., I would choose him again to assist in a new vehicle.. Very respectful in all aspects!! Great customer service 👍 More

I sent my son there for his oil change. His first experience. Service advisor comes out with a piece of paper hand written with services he needs to get done , including front brakes. My so His first experience. Service advisor comes out with a piece of paper hand written with services he needs to get done , including front brakes. My son texted me and I told him when he checked out they would print out what he needs with the cost of everything and we would figure it out. Well he comes home and they only gave him print out of the invoice and what they did, oil change, filter etc. I call dealer and I'm told the advisor doesn't really remember (the system was down , that's why no print out), Then they say bring car in again to be looked at and we'll give you a print out?! what?! **edit I was contacted by the service advisor later in the day. He apologized and gave me a break down as to what is needed. I really appreciated him reaching out. More

We were excited to purchase our new Sante Fe. You heard the ads 0% finance and deferred payments for 3 months. Well at Key they didn't follow through on the ad. The finance manager forgot to put You heard the ads 0% finance and deferred payments for 3 months. Well at Key they didn't follow through on the ad. The finance manager forgot to put that in. That was bad enough but the lack of response from Key was terrible. After calling the sales manager and assistant sales manager said they couldn't do anything but would call me back I called the General manager Armando Rodriguez who wouldn't do anything either. His response that while they sent the finance package in without the promised 3 month deferred payments it was our fault for missing it on the forms. We never even got an apology or we'll try to fix it. Not a good start. Don't try to call Hyundai the consumer number doesn't work and email took 5 days to get the we got your complaint but are too busy to respond. I guess the lack of customer service is typical for Hyundai and their dealerships. More

I will not be returning to the service department at Salem Key Hyundai ever again. My car was in for service and it was not serviced correctly. I was back with a dead car 2 days later. They would not ow Salem Key Hyundai ever again. My car was in for service and it was not serviced correctly. I was back with a dead car 2 days later. They would not own their mistakes and instead gave me the run around, leaving me without a car for days. They are overpriced and rude. If your car needs service go anywhere but Salem Key Hyundai of Salem, NH. They do not care about the customer. More