Key Hyundai of Salem

I was greeted as soon as I pulled in and shown to customer waiting area. Waiting area was spacious and clean. Also beverages and snacks were available while I waited. My visit was less than 30 minute customer waiting area. Waiting area was spacious and clean. Also beverages and snacks were available while I waited. My visit was less than 30 minutes for my oil change. Vey happy with my experience at Key. 👍🏻👍🏻 More

Fast, accurate service. Everything was great, appointment, follow up on the issue and within the expected repair time. Car runs great. Everything was great, appointment, follow up on the issue and within the expected repair time. Car runs great. More

The sales team was awesome - James was great to work with, and Dave and Franklin made the the whole experience great. The service team was also responsive and easy to work with, the shop was clean, and with, and Dave and Franklin made the the whole experience great. The service team was also responsive and easy to work with, the shop was clean, and the waiting area was good. More

The sales staff was friendly, not too pushy, and gave. me a fair deal on my trade after some negotiation. me a fair deal on my trade after some negotiation. More

Very pleasant experience. Best buying experience I have ever had. Sales Manager and Sales person were awesome. Best buying experience I have ever had. Sales Manager and Sales person were awesome. More

The staff were all friendly and pleasant. The service was fast too! Will be taking my car there from now on for services. The service was fast too! Will be taking my car there from now on for services. More

Very personable and amiable staff. Alerted me when the service was completed. Just a hassle to have to wait the extra hour. Alerted me when the service was completed. Just a hassle to have to wait the extra hour. More

We had a positive experience dealing with Key Hyundai of Salem. Would go back. Thank you. Salem. Would go back. Thank you. More

The service department does not return phone calls, they have have an arrogant attitude when you tell them you called several times mean while all the time while discussing the matter 2 employees are laughi have have an arrogant attitude when you tell them you called several times mean while all the time while discussing the matter 2 employees are laughing and shooting the xxxx on their cell phone. We waited in the waiting room for 4 hours on the 1st appointment unnecessarily and the next appointment told service after we were told an hour at the door we would get a ride and the girl kept saying it wouldn't be long. They really need to get their customer service procedures in order, I was going to look at another Hyundai while I was there but after these 2 episodes I will go buy a car at another dealer More

James St. Brice was awesome. I told him what I was looking for and the price and he got it done. Also Franklin Colon was very helpful. This is the 7th car that Brice was awesome. I told him what I was looking for and the price and he got it done. Also Franklin Colon was very helpful. This is the 7th car that I have bought here. Thank you Kristina More