Key Hyundai of Salem

The best dealership experience I have ever had I know that it sounds hyperbolic, but this really was the best experience we have ever had with a dealership. I called the sales department and Nancy I know that it sounds hyperbolic, but this really was the best experience we have ever had with a dealership. I called the sales department and Nancy Vega answered the phone. I told her what we were looking for and she said, "give me a half an hour and I'll have some offers for you." Sure enough, about a half an hour later she called back with five concrete choices. We narrowed them down to two, over the phone, and then one. She then emailed me the sticker from the car (with the details) and an application. I filled out the app and got a call not too long after that. We were all set! We drove to the dealership, she was friendly, courteous, kind and professional. There were no games. No, "I have to go to the business office" nonsense. There was absolutely no run around!! I couldn't believe it. The process was pleasant and seamless. I was especially happy because as I was shopping around, I had called Pride Hyundai in Lynn, MA. There was SO MUCH "run around" and NO straightforward answers. Talking to Nancy was WONDERFUL in comparison! (And, it was wonderful, anyway.) Key Hyundai (Nancy Vega) was honest, straightforward, no games, and helpful. I couldn't believe it! I really didn't thin that car dealerships like this existed. They have gained a customer for as long as I live in this area, for sure! Thank you Nancy! (And, David! David was the finance guy. Also wonderful!) More

Had a very good experience working with Joshua trying to decide if the Veloster N was the car for me to buy. I was torn between this and the Type R. Josh took the time to go over details and was also very i decide if the Veloster N was the car for me to buy. I was torn between this and the Type R. Josh took the time to go over details and was also very interested in the car himself, which made the process even more pleasant. It's always nice to work with another person who actually appreciates the car (not just a salesman who doesn't have that same passion for a particular car but tries to act fake excited). Joshua also helped me by going over the warranty that Hyundai offers on their vehicles. In the end, I bought a Type R, but Joshua was one of the best salesmen I worked with. Gave me time to think about what I wanted to do, without bombarding me with calls everyday. Thank you for your great work and friendliness Josh. I don't rememeber the name of the store manager, but he was also very pleasant to work with. It was fun talking about the Veloster N and all the interesting quirks that make this vehicle so unique. I don't know how to use this website completely but 5 stars to Joshua for friendliness, professionalism, and overall satisfaction with my car looking experience here. Thanks guys! -Dan More

James St Brice did an excellent job showing us the car. He put in the time explaining what options each car offers. Then worked out a good payment. He put in the time explaining what options each car offers. Then worked out a good payment. More

Been coming here since2005 service and buying. Me and.y husband. I WILL NEVER COME HERE AGAIN. IT'S NOW2020. 15 years not any.more husband. I WILL NEVER COME HERE AGAIN. IT'S NOW2020. 15 years not any.more More

Very good customer service and a very clean facility Nancy Vegas is one of the best sales man that I have made purchase I’m looking forward in the future to make more purchases for my family Thank you Nancy Vegas is one of the best sales man that I have made purchase I’m looking forward in the future to make more purchases for my family Thank you Nancy for everything you have done for us. More

Staff is really great. I was accepted early in the morning with no hassle. Didn't have to wait very long in the waiting room either. morning with no hassle. Didn't have to wait very long in the waiting room either. More

Frustrating Need to have a check and balance system in place to improve the experience for someone purchasing a new vehicle. Far too many mistakes made with every Need to have a check and balance system in place to improve the experience for someone purchasing a new vehicle. Far too many mistakes made with everything from the first time in dealership to the day of delivery More

Disappointing state inspection So much for my "free" inspection. This has happened to me before too. They failed me for windshield wipers....(wanted to charge me $75 to replace t So much for my "free" inspection. This has happened to me before too. They failed me for windshield wipers....(wanted to charge me $75 to replace them). Then made a list of everything that was wrong with my car, which 80% was NOT even true. One of the items was an axle leak, wanting to charge me $450...it cost me $200 to get fixed elsewhere. At that point I said I'll just take my car back don't do a thing...I waited another 25 mins. before I got my car. I was there for over 90 mins....and left without my state inspection. Wasted time. I just went elsewhere, got the leak fixed and PAID for my inspection $45...was worth it versus going back to this place, Furthermore when I went back to check on my car to see if it was ready yet the girl gave me attitude....said we have been busy this morning. I said no one is around, you are not busy. (she was also texting with her daughter) while she was checking me in at the counter. NOT professional. They 100% lost a customer. My Sante Fe is a 2011 and was planning to buy another brand new one this year at Salem Hyundai, well that is NOT happening now. I'm done with that location. More

Great service would recommend going there to buy or service all vehicles. The price was good the service was quick the building was very clean I had great experience. service all vehicles. The price was good the service was quick the building was very clean I had great experience. More

Great Experience! Service is always fast and easy, professional and down to earth. It's a pleasure work with Jacqui and Gary. They are always helpful and informative. Service is always fast and easy, professional and down to earth. It's a pleasure work with Jacqui and Gary. They are always helpful and informative. They are like family! Love the new facility! Being able to drive car out of garage with auto door opener is great! More