Key Hyundai of Salem

It went very smoothly. The receptionist was polite, pleasant, and helpful. Even though the service center is undergoing construction, it did not hamper my visit in any mann The receptionist was polite, pleasant, and helpful. Even though the service center is undergoing construction, it did not hamper my visit in any manner. Furthermore, the waiting area was clean, pleasant, and quiet. The car is new, and this was its first oil change. It was a nice experience. More

Lemon As I write this, my 2014 Pilot is at a local Honda service station. It died while I was driving it. Needs new battery and new alternator. In additi As I write this, my 2014 Pilot is at a local Honda service station. It died while I was driving it. Needs new battery and new alternator. In addition, when I purchased it, it made a clunking noise when turning. They assured me it was repaired. It was not! I have a problem with left front axle. I'm considering legal action. Do not buy a car from here. More

Hyundai Tucson lease It was a very pleasurable experience people are very nice helpful courteous and I feel I got a good deal. The individuals I worked with were great. It was a very pleasurable experience people are very nice helpful courteous and I feel I got a good deal. The individuals I worked with were great. More

Efficient courteous service Service advisor listened to the reason for my visit, verified the work to be done and it got done efficiently. No time wasted sitting around. Service advisor listened to the reason for my visit, verified the work to be done and it got done efficiently. No time wasted sitting around. More

Helpful and thorough! Always thorough and take the time to address your concerns. Love these guys! I've had my car serviced here since I bought it in 2011. Always thorough and take the time to address your concerns. Love these guys! I've had my car serviced here since I bought it in 2011. More

Knowledgeable staff, friendly service I took my new Kona in for it’s first service this week. Not knowing what to expect, I was blown away by how helpful, knowledgeable and friendly each o I took my new Kona in for it’s first service this week. Not knowing what to expect, I was blown away by how helpful, knowledgeable and friendly each of the three staff members I dealt with were. The potentially stressful experience ended up being a most pleasant surprise. Thank you! More

New car buyer I came to buy an suv if the trade in was what I felt was acceptable. I had already shopped at another dealership but wasn’t happy with the trade in pr I came to buy an suv if the trade in was what I felt was acceptable. I had already shopped at another dealership but wasn’t happy with the trade in price. Evan was good at his job and I enjoyed talking with everyone there. More

Not up to the mark I chose this dealer based on the dealer rater website, but unfortunately the dealership is undergoing a renovation and from here on things were not fr I chose this dealer based on the dealer rater website, but unfortunately the dealership is undergoing a renovation and from here on things were not friendly. I had reported certain things to be looked at, when they got back with all the analysis and solution I was not comfortable or was not ready to accept their claim. From here on things we’re getting complicated. The only service done was a oil change but I was charged more than $100 for analysis and oil change alone. This was unacceptable. More

Construction Not Holding Up Service Despite construction or remodeling efforts all around them, the service team at Key Hyundai of Salem continues to deliver a simple, convenient, custom Despite construction or remodeling efforts all around them, the service team at Key Hyundai of Salem continues to deliver a simple, convenient, customer experience. In less than an hour they were able to get me in and out of the service bay with an oil change, tire rotation and state inspection. And they took the time explain any upcoming service items I should be thinking about for future visits or as the mileage climbs on my Sonata. Great people to deal with More

My new Ford 150 purchase Jason Ose and Josh Bowen made my car-buying transaction a unique and memorable experience with their courtesy and outstanding professional approach. B Jason Ose and Josh Bowen made my car-buying transaction a unique and memorable experience with their courtesy and outstanding professional approach. Both Jason and Josh were very knowledgeable, the process was smooth, and I had the feeling that I was respected and considered throughout the transaction; and to top it all off, the process was unbeatable! More