Key Hyundai of Salem - Service Center

Great Every time I come for service everyone is great. They explain what I need and aren’t pushy. I even got to see the Iron Man Kona at this visit. Every time I come for service everyone is great. They explain what I need and aren’t pushy. I even got to see the Iron Man Kona at this visit. More

Quick appointment Called for an appointment for a follow-up and Mike asked me how soon I could make it in that same day, great service. Was greeted by Nancy as I entere Called for an appointment for a follow-up and Mike asked me how soon I could make it in that same day, great service. Was greeted by Nancy as I entered, great to see her again. More

Fast responsive service, very kind and courteous. The service I received was great. They helped me get in quick, gave me a vehicle to use while mine was serviced, had it ready when they promised and w The service I received was great. They helped me get in quick, gave me a vehicle to use while mine was serviced, had it ready when they promised and were fair with the total cost. See you in august. More

Super Service Pleasant employees, always willing to please. Mike was great to work with. Free service for oil change. If it's free it's for me. 😊 Pleasant employees, always willing to please. Mike was great to work with. Free service for oil change. If it's free it's for me. 😊 More

Awful - stat away Back in 2015 I purchased a car from this place. Problems side day one with it. I cannot tell you how many times I’ve had to bring my new car in for se Back in 2015 I purchased a car from this place. Problems side day one with it. I cannot tell you how many times I’ve had to bring my new car in for service. They always panhandle for a good review. Just recently about 3 weeks ago my engine completely died, I had to get it to them, Gary was super rude to me for no reason. I can’t remember a time where he hasn’t been rude to me. I never got any time line when my engine was going to be done and at one point he told me that I’d move to the back of the list if I kept calling to ask about it. That led me to call Hyundai corporate. They called key Hyundai and the rep comes back in and says to me” I can’t repeat what he just said about you” and when Gary was confronted with this by his manager and he had to aplogize, he blamed it on Hyundai corporate. I had to go chasing after money that I was supposed to be reimbursed. Yesterday while on my way to work, my engine light comes on. Upon opening my hood, I discover that there was no Fluids in the overflow tank nor my radiator. Bring the car to them and Gary tells me I am not allowed on property. They are refusing to honor the warranty on the engine. Take your car to someone else More

Excellent service They were busy and still got my inspection done fast. Thank you. I did not have to call and check on the status, they called me. They were busy and still got my inspection done fast. Thank you. I did not have to call and check on the status, they called me. More

Sonata engine issue Replaced electric harness to temporarily fix the engine issue. Gary in the service department was very helpful and provide details about the current s Replaced electric harness to temporarily fix the engine issue. Gary in the service department was very helpful and provide details about the current situation with the engine and the likelihood of issues in the future. More

Accommodating staff Gary was kind to squeeze an oil change into his tight schedule on short notice (in time for long trip). Work was completed as promised. Gary was kind to squeeze an oil change into his tight schedule on short notice (in time for long trip). Work was completed as promised. More

Straightforward and honest Everything went as predicted and estimated by Mike, from the call through the call back. I appreciated the simplicity and honesty as we worked togethe Everything went as predicted and estimated by Mike, from the call through the call back. I appreciated the simplicity and honesty as we worked together More

Fast friendly straight to the point Friendly workers helping you and answering questions you have regarding your vehicle. Didnt try to push sales or services that aren't needed etc unli Friendly workers helping you and answering questions you have regarding your vehicle. Didnt try to push sales or services that aren't needed etc unlike some dealerships and service centers. More