Kia of Everett

The staff is unfailingly supportive and informative, and the technicians do great work. They have never tried to push me to do work that isn't needed just to increase their fees, which I appreciate. I also the technicians do great work. They have never tried to push me to do work that isn't needed just to increase their fees, which I appreciate. I also appreciate that they keep the history of work done in their database so I don't have to bring my repair records with me. More

Betty was so amazing from start to finish. She was thorough, transparent, friendly and kept me informed on everything that was being done to my car. The other staff are always friendly and we She was thorough, transparent, friendly and kept me informed on everything that was being done to my car. The other staff are always friendly and welcoming as well. More

Prompt service, clear inspection summary and recommendations I enjoyed the Lyft ride to a different location while I had to wait recommendations I enjoyed the Lyft ride to a different location while I had to wait More

Nadia was great. The team was able to get me in and out earlier than expected. For longer appointments I am 7 miles from the dealership and on longer service days (su The team was able to get me in and out earlier than expected. For longer appointments I am 7 miles from the dealership and on longer service days (such as the upcoming recall) it’s always more stressful due to the 5 mile cut off for rides More

Very friendly, accommodating, and responsive. She was very transparent with what work needed to be done and what I should expect regarding the diagnostic. She was very transparent with what work needed to be done and what I should expect regarding the diagnostic. More

Great service. All services explained and addressed. Done on time as estimated by Morgan as in past visits. All services explained and addressed. Done on time as estimated by Morgan as in past visits. More

Betty was absolutely amazing throughout the entire process. Hands down the best experience I've had at a car dealership process. Hands down the best experience I've had at a car dealership More

The parts department ordered the wrong tires for my car even though we had a phone call and confirmed all the right details. So I had to come in a second time even though we had a phone call and confirmed all the right details. So I had to come in a second time More

Kia of Everett customer warning. Our experience with a new 2022 Kia Seltos started with a bad sign. The day we picked up our new vehicle, it needed to be boosted for us to drive Our experience with a new 2022 Kia Seltos started with a bad sign. The day we picked up our new vehicle, it needed to be boosted for us to drive home. In 3 and 1/2 years we have replaced the battery three times; including putting in a second genuine KIA $700 battery May of 2025. In May of 2025 Kia of Everett stated diagnostics did not reveal any electrical issue. Now in November 2025, after still not finding any issue or replacing a warrantied battery, their solution was to hook up a trickle charger to keep the battery charged. We see now why they are not BBB accredited. Dealing with Kia of Everett has not been easy, Very disappointing that they have not resolved the issue- and we purchased the extended warrant that should cover vehicle defects. More

Morgan Keeten is great! Knowledgeable, honest & a pleasure to work with every time! I would recommend KIA of Everett every time. Knowledgeable, honest & a pleasure to work with every time! I would recommend KIA of Everett every time. More