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Kia of Everett

Everett, WA

4.7
1,578 Reviews
Why Buy From Kia of Everett? Car Shopping Made Easy We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Exceptional Customer Service We are committed to providing amazing customer experiences. We Keep You Going Our service center is here to help ensure you enjoy many great years of driving with the vehicle you purchase from us.
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229 SW Everett Mall Way

Everett, WA

98204

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Showing 1,578 reviews

July 21, 2025

Very helpful Kept me up to date on status of vehicle. Offered me a ride to a store if waiting time increased. More

by Karen88
Recommend Dealer
Yes
Employees Worked With
Betty Sidbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Betty Sidbeck
July 21, 2025

The dealership and its representatives were friendly and thorough. Only complaint would be that it took a lot longer than I thought it should. More

by greigfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nadia Roth
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2025

JP was incredibly helpful and worked to get my warranty to cover some of the issue. He was responsive and kept me up to date on what was happening. More

by None25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Keeten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Purnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

Morgan is personable and kind. A couple of bumps in service but definitely still deserving of a positive review. Keep up the good work! More

by Lisa_tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Keeten
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2025

JP is friendly, knows Kia's, and was respectful of my questions and time. I appreciate his recommendations and felt valued as a customer. More

by TRACYEKAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Keeten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Purnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

Quick and easy experience, with very friendly and professional staff. 2nd time making a purchase with good service. More

by MORRIS_MM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Swearingen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyler Hockaday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyler Hockaday
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

I was excited to come in, everyone was so friendly on the phone and in the past, however looking retrospectively I am extremely disappointed. I feel lied to and deceived as a customer and as though my inexpe More

by AJohnson170
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeffrey Purnell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Kia of Everett responded

Good afternoon, I am Erik Lett and I am the service manager here at Kia of Everett. I want to try and understand how we took advantage of you. You did in fact come in for a complimentary recall and during it we performed a complimentary vehicle health check that is performed on every vehicle. In that check, we found the vehicle was in need of an oil change, the cabin air filter was very dirty, and you needed brakes - which in turn you approved. The other recommendations for fluids were explicitly informed that they are due to condition, age, mileage, and based on a reference of your vehicle service history here at Kia of Everett. I do not feel it is fair to say we are "preying" on you as a consumer and it is quite disheartening to see us negatively spoke about when everything was explained thoroughly and you approved all the charges adding to $735.80 that was paid. If you would like to discuss this further I encourage you to give me a call, I would love the opportunity for better understanding on you feeling taken advantage of and how you feel we could improve.

July 11, 2025

Great customer service. . what 16 5 words?!? Simplicity is best! Have a great day always! More

by CMAWALTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Keeten
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2025

I have been working with Steve is the service department over the last several weeks and want to share that it has been an absolute pleasure. His attention to detail, consistent follow up and commitment to More

by Cheryl.huffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Weedin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Lett
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

Good communication and service. The car was done earlier than promised. Great job by Debbie. More

by MDCHURCHILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Betty Sidbeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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