Kia of Lansing

Routine oil change I showed up to Kia for an oil change, without an appointment, and was helped immediately. Not only was my service complete in less than 30 minutes, th I showed up to Kia for an oil change, without an appointment, and was helped immediately. Not only was my service complete in less than 30 minutes, they performed a multi point check and noticed I could use a new set of cabin filters as well. All complete, like I said in less than 30, with a full service center full of customers. Very pleased! More

Settings I sent my car in with my husband because I was sick, but he seemed satisfied with the communication and the waiting area. I can't give it five stars I sent my car in with my husband because I was sick, but he seemed satisfied with the communication and the waiting area. I can't give it five stars because I have to reprogram settings after I get my car back. I find this annoying for just an oil change. For instance, my lights were no longer set on auto and my mode was changed from my normal Eco mode. Not sure what else I will find. I have not experienced this with other service departments. More

Great experience AGAIN The service department is always super helpful and fast! Love them all!!! I love how they take the time to explain everything!!! And as for sales I ha The service department is always super helpful and fast! Love them all!!! I love how they take the time to explain everything!!! And as for sales I have bought 2 cars from Kody and next car will be from him as well! More

Service Department Superb as always. No long waits to get checked in. Super friendly staff, welcoming. Shuttle service if needed. Comfortable waiting area & updates on h Superb as always. No long waits to get checked in. Super friendly staff, welcoming. Shuttle service if needed. Comfortable waiting area & updates on how your service is going & if anything else is needed. They also don't try to sell extra services only the necessary and that is a recommendation. I never meet the technicians but they obviously do a great job. Never had a problem More

Amazing! I had gotten into a car accident recently and I had my Kia Rio for 2 years. So when I was dealing with the process with insurance and everything like I had gotten into a car accident recently and I had my Kia Rio for 2 years. So when I was dealing with the process with insurance and everything like that I was stressed and emotional, when I had called Staci Alexander to ask her questions about where to go. She told me to come in and see her! I came in and she helped my family and I out the whole way and was soo supportive and listening to me about my worries and helping me keep my aniexty and stress level down. She helped me get the car I wanted and she helped me deal with some hardships with the insurance. I would go to Staci from now and ever! She is amazing and she goes above and beyond to help her costumers feel like family and help them get their dream car! I will send anyone I know to KIA and to Staci because she is just amazing to be helped by. More

Excellent service, as always I arrive 15 minutes late for my appointment. I ask if I can still get my oil change, I am told “Anything for you!”. I sit in a very nice waiting roo I arrive 15 minutes late for my appointment. I ask if I can still get my oil change, I am told “Anything for you!”. I sit in a very nice waiting room and am updated a few times of the status of my service. 24 minutes later, I am on my way. The service professionals are efficient, polite, and awesome to work with. I recommend Kia of Lansing. More

Awesome crew! Staci, Ryan, and all the members of the Kia team were awesome and very helpful! They were able to put us in the vehicle we wanted with no hassle. The Staci, Ryan, and all the members of the Kia team were awesome and very helpful! They were able to put us in the vehicle we wanted with no hassle. The manager (whose name I forget, sorry!) was great to our son and everyone was so friendly to deal with. We'll definitely be recommending you to everyone we know. Thanks guys!! More

11,000 maintenance I brought my 2016 KIA Sorento in for its scheduled maintenance, and I had no wait time whatsoever. They also activated my UVO App and informed me of a I brought my 2016 KIA Sorento in for its scheduled maintenance, and I had no wait time whatsoever. They also activated my UVO App and informed me of a recall issue that needs to be addressed. I’m quite pleased with the service here. More

Great Service! Got my car right in. Everything was done the way it should be. Very pleased with the service and the treatment! This is why I chose Kia of Lansing for Got my car right in. Everything was done the way it should be. Very pleased with the service and the treatment! This is why I chose Kia of Lansing for my cars and service More

Could not have been more helpful.thank u. Best service I ever had. Could have not asked for any thing more Your service manager Keith outstanding job took care of my tire problem fully satisf Best service I ever had. Could have not asked for any thing more Your service manager Keith outstanding job took care of my tire problem fully satisfied . More