Kia of Lansing

Exceeding Customers Expectations I went to the KIA dealership after buying my used KIA from a non KIA dealer. I went because the dealership I bought the car acted like I was a burden I went to the KIA dealership after buying my used KIA from a non KIA dealer. I went because the dealership I bought the car acted like I was a burden after they had taken my money. I went to the KIA dealership because I needed a spare key and a key fob programmed. I was acknowledged first by the service manager and from there my experience with every person I dealt with was outstanding. I ended up getting my oil changed, and any service needs I will go back. I observed them dealing with other customers who were apparently were repeat customers because they treated them like family. I would recommend this dealership to anyone and Jeremy the Service manager exceeded my customers expectations, he was outstanding, professional, knowledgeable and friendly. More

Car buying made easy . Great Sales Person . Very Happy !! Staci Alexander , Is a awesome sales person . Not only did she make my car buying quick and easy . She went out of her way to show me each vehicle I Staci Alexander , Is a awesome sales person . Not only did she make my car buying quick and easy . She went out of her way to show me each vehicle I was interested in . And explain each question I asked . Even helping me measure the height of the passenger seat so my 85 year old mother could get in and out of the vehicle with ease . Would I buy another car from KIA . Yes I would . And I would use there best sales person . Staci Alexander . More

Great Experience!! Went in as a first time buyer looking for a used car. Treated very respectfully and they helped me get into a excellent car, even though my credit was Went in as a first time buyer looking for a used car. Treated very respectfully and they helped me get into a excellent car, even though my credit wasn't the best. My Kia Forte rides amazing and they got me to exactly the payment goal I was hoping. Thank you Kia of Lansing for such a wonderful car buying experience. More

Great car buying experience I stopped in last week to take a look at a Kia Optima. I was greeted by Mike and spent some time with him learning about the car. He took me on a test I stopped in last week to take a look at a Kia Optima. I was greeted by Mike and spent some time with him learning about the car. He took me on a test drive and explained the features. I wound up buying a 2016 Optima EX from Mike and was on my way in less than 2 hours. I got a great deal and even got $3,000 for my 2004Impala with over 120,000 miles on it. Great dealership and very friendly staff. More

they maximize your bill! twice has been above estimate! My daughter took in her 2007 Kia Sportage for an A/C Compressor replacement. A standard labor rate you're thinking right? The bill close to estimate r My daughter took in her 2007 Kia Sportage for an A/C Compressor replacement. A standard labor rate you're thinking right? The bill close to estimate right? WRONG! Just because it took their "technician" longer that the prescribed time to do the job, she got charged extra! What a surprise! $55.00 and some change extra! Charged over $90.00 for an oil change a few weeks ago. Really? Changed 2 air filters in addition to the oil change. As a side note, the Kia sun visors are crap!!! Have replaced the drivers side twice at $66.00 each! Never had to change an American car visor! Also, when she was in getting "estimate" and pre-paying for the compressor, her twin babies in tow, no one bothered to offer her any assistance. Never even offered her a place to sit down! Customer service? Yeah right! More