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Kia of Old Saybrook
Old Saybrook, CT
185 Reviews
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October 29, 2014
management Stacey's understanding of our frustration on an issue we were having with our 2006 Sorento is very much appreciated. Thank you for getting involved a Stacey's understanding of our frustration on an issue we were having with our 2006 Sorento is very much appreciated. Thank you for getting involved and coming up with a solution. More
by misleadbydealer
Helpful August 24, 2014
Fantastic Experience Great Car For my first car purchase after college I couldn't have picked a better place. They worked with me to help me find the best possible car and Dan was For my first car purchase after college I couldn't have picked a better place. They worked with me to help me find the best possible car and Dan was a great salesman. I am absolutely in love with the vehicle and will continue to go there for a long time. More
by dan.rbrophy
Employees Worked With
Dan Height
August 23, 2014
Excellent & professional (even though we didn't buy) Stacey was so responsive, thorough, and professional throughout our interactions. I have leased nearly 10 cars to date and had discussions with scores Stacey was so responsive, thorough, and professional throughout our interactions. I have leased nearly 10 cars to date and had discussions with scores of dealers across several manufacturers, and I can say without a doubt that he was one of the 5 best i've ever dealt with. I greatly appreciated how acommodating and aggressive (but not pushy) he was in trying to earn our business and taking extraordinary steps. Although we decided to go another route which better addresses our needs, the experience was so impressive that i felt compelled to write this review and will be sure to consider Old Saybrook again for our future needs. More
by mazdaforte
July 22, 2014
Very friendly and great experience Very helpful dealership, they were patient and answered my questions with ease! They were so friendly and knowledgable. When I came in to pick up m Very helpful dealership, they were patient and answered my questions with ease! They were so friendly and knowledgable. When I came in to pick up my new car they allowed my dog to come inside instead of waiting in the car while I signed the paperwork! More
by ematts
Employees Worked With
Chris Ntoukiantzis
July 19, 2014
Great salesmaan, Great Dealership My wife and I have purchased 4 Kias from John Lombardi of Old Saybrook Mazda Kia. We were treated the same each time, respecfully and not patronizingl My wife and I have purchased 4 Kias from John Lombardi of Old Saybrook Mazda Kia. We were treated the same each time, respecfully and not patronizingly or pressured. John knows his products and our needs and made the best deals we could have hoped for. He made sure that we fully understood everything about the financing and the car itself. We would highly recommend this dealership and John Lombardi. More
by rs2929
Employees Worked With
John Lombardi
July 16, 2014
Love our salesman! I've leased 3 Kia's and bought one Sorrento. My children have each bought a car from John Lombardi and so has my son-in-law. John has worked with each I've leased 3 Kia's and bought one Sorrento. My children have each bought a car from John Lombardi and so has my son-in-law. John has worked with each of us and gave us great customer service, whether it's making sure we get the best car for each of us or walking us over to service to have a problem resolved. When we had an issue with the first car we leased, John made sure the problem was solved and when he realized that the problem was not going to be resolved to,our satisfaction, he helped us get out of that lease and into a new one. We have found John trustworthy and feel that he has our best interests at heart. We wouldn't go anyplace else to buy or lease a car because of John Lombardi. More
by Alainelane
Employees Worked With
John Lombardi, Dan Height
July 09, 2014
A promise made is NOT a promise kept I inquired with J.C. about the possibility of purchasing a new Mazda CX-5 on a tight timetable. He promised me that he could provide me with the car I I inquired with J.C. about the possibility of purchasing a new Mazda CX-5 on a tight timetable. He promised me that he could provide me with the car I wanted by Tuesday. My car was not ready until Friday. We were not even notified that there was a delay until Wednesday. We were then told it would be ready by Thursday, which was also inaccurate. We were also told that our insurance company would be notified by the dealership so that we would be ready to drive off. Upon arrival to pick up our car, we were notified that we would have to take care of that ourselves. A promise made is not a promise kept at Kia Mazda of Old Saybrook. Less than a week after driving off the lot, the mirror behind the visor dropped into my lap while driving. I also noticed that the stitching on the pouch behind the driver’s seat was tearing. These types of issues should not happen with a brand new vehicle. With that in mind, we contacted Kevin, the sales manager, to ask if anything could be done. He told us that we could bring it back the following Wednesday to have the seat and mirror repaired. He also promised our vehicle would be cleaned inside and out to make up for the constant inconvenience. We felt that we were offered a fair settlement to the problem. Fast-forward to our appointment to have the issues repaired. We arrived to find Kevin, the sales manager, and Stacey, the general manager, completely unprepared for our appointment. They asked us to wait while they figured out their error. After about 10 minutes, I took a walk to find out what was going on, only to find the general manager taking a cigarette break. We spoke with the general manager in his office to explain the situation. He was arrogant, condescending, and not willing to work to make things better. He did guarantee that our vehicle would be serviced and ready four hours from the time we left the dealer. Three hours later, I received a phone call from Kevin saying they would not be able to take care of my repair for at least a few days. When I asked to speak to the general manager, he hung up on me. They also refuse to honor their word to clean the car now. Once again, a promise made is not a promise kept at Kia Mazda of Old Saybrook. If you value integrity, honesty, and meaningful customer service in your car buying experience, do not even step foot on the premises at Kia Mazda of Old Saybrook. You might just be the next person to be taken advantage of. In our experience, a promise made was NEVER a promise kept at Kia Mazda of Old Saybrook. More
by dir922
Employees Worked With
Kevin Hill- Sales Manager, Chris Ntoukiantzis, John Coons
June 30, 2014
not happy al all i bought a used vehicle from jc he made promises and never kept them i took it back with front tires both worn off on inside and was told they would n i bought a used vehicle from jc he made promises and never kept them i took it back with front tires both worn off on inside and was told they would not warr them front end shakes when you step on brakes and all i get from manager is well it is a used car i would not buy another car there if someone paid me. i will give a report to motor vehicle dept to. More
by sillysyl
Employees Worked With
John Coons
June 04, 2014
Love Kia of old Saybrook I had a great experience leasing my first car through Kia of Old saybrook. The staff is great. John sold us our car! The garage is awesome as well. Sk I had a great experience leasing my first car through Kia of Old saybrook. The staff is great. John sold us our car! The garage is awesome as well. Skip is always a pleasure and they take great care of my car!!! More
by xandreax88x
Employees Worked With
John Lombardi
May 12, 2014
Great people who work with you and follow up with you J.C. was the best person I could possibly work with when purchasing my first new car. When shopping for other cars of different brands, I was treated J.C. was the best person I could possibly work with when purchasing my first new car. When shopping for other cars of different brands, I was treated like...well...that I had to buy the car right then and there. J.C. was sincerely interested in making sure I choose the right car that I would like for a long time, within a price range that was comfortable. He worked with us, and I'm now driving a Mazda 3 that I love. I would recommend the car and rep (J.C.) to anyone. More
by GoingPro
Employees Worked With
John Coons
