Kia of Port Charlotte | Page 14

Not very happy right now. Unable to speak with salesperson or general manager. When you call you stay on hold forever and no one answers. If you press sales or service , you Unable to speak with salesperson or general manager. When you call you stay on hold forever and no one answers. If you press sales or service , you can get someone, but the message being left isn't being returned They still haven' t returned my calls and solved the issue after 13 days. . Spent $140,000 in one day on 2 cars and now they will not do as promised tp provide extra key which they misplaced. so disappointed. Perhaps the dealership is too big to pay attention to details. Shelton my salesman was fine, his name is not even updated on your list to evaluate. Attention to detail is important. Sad. More

I purchased the Soul completely online. Thus I did not see the car in person until after it was delivered to me. The ad for the Soul stated in the description that there were several opti Thus I did not see the car in person until after it was delivered to me. The ad for the Soul stated in the description that there were several options which weren't on the car. Ad said that there was a Harmon/Kardon sound system, a shelf in rear compartment, also with a cover, heated seats, etc, etc. None of these items were in the car. Since the car was delivered to me, I had no idea. Furthermore, when asked if it had a Harman/Kardon system, Salesman Cody replied yes. This was in my condo. There was another salesman with him which should confirm this (if he is truthful). I have tried numerous times to get things clarified with the Salesman, with little to no success. Also, I made a "deal" of my trade (Sonata with 5K miles) for 14K, plus 16K for a Grand Total of 30K. Of course the finance guy wanted me to take out add ons, for which I refused. I am a 70 year old Veteran and was pleased to "get" a $500 rebate towards the purchase of the car. The final price was shown as $30,444, Not $30,000. I don't know where they came up with that figure, and to this moment, it hasn't been explained thoroughly. I know there are dealer fees/registration/etc. But the agreed upon price was $30,000. I was expecting the $500 Veterans rebate to lower the cost to $29,500. I give one star to Sales, and give zero stars to the Finance Department. Avoid this dealer. More

We would definitely recommend Kia in Port Charlotte, especially our salesman, Nino. He not only sold us a great car he also took the time to explain the many new features of it. especially our salesman, Nino. He not only sold us a great car he also took the time to explain the many new features of it. More

They messed up the financing, for the sale, the had to put me in a different vehicle than the one that was agreed on at purchasing, they made it right, but it shouldn't have happened. Could have held you put me in a different vehicle than the one that was agreed on at purchasing, they made it right, but it shouldn't have happened. Could have held you to the contract on the first. Stephane was your only saving grace through the whole experience. So no next time I'll go elsewhere. More

For once I can say the car buying experience was enjoyable. We had an great experience at Kia! After meeting with Charles, he gave us a few options and left the decision to us. Charles was very p enjoyable. We had an great experience at Kia! After meeting with Charles, he gave us a few options and left the decision to us. Charles was very patient, he listened to what we wanted in a vehicle but also the management team made sure we did not go over our budget! Overall, Charles was amazing and we got a great deal and had a great experience! We’ll be back when we're ready for my next vehicle! More

Andy was a great salesman. Took his time no high pressure.. Finance department was OK just a few screw ups Took his time no high pressure.. Finance department was OK just a few screw ups More

Friendly staff & family atmosphere took the stress away of making a big financial decision! They were able to help my son get financed for his first car and the process was a breeze! I would definitely go of making a big financial decision! They were able to help my son get financed for his first car and the process was a breeze! I would definitely go back for future car purchases. More

Great selection of cars, easy going sales staff. Hard hitting aggressive financial guys. Loud music everywhere Hard hitting aggressive financial guys. Loud music everywhere More

This is the second car I've purchased at this dealership. Both experiences were positive. The process itself was more streamlined in 2025 than it was in 2022. Both experiences were positive. The process itself was more streamlined in 2025 than it was in 2022. More

Chris was absolutely amazing! I am so happy that I had him to help me with this car purchase! They helped me so much! Couldn’t be happier with my decision! I am so happy that I had him to help me with this car purchase! They helped me so much! Couldn’t be happier with my decision! More