King Kia Of Laurel

she above and beyond to keep me informed on my vehicle also called me soon it was ready also called me soon it was ready More

Had a great experience at this dealership. A. J. guided me through the process of buying a car and he was amazing. I really appreciated the time he took and the patience he had to answer my q A. J. guided me through the process of buying a car and he was amazing. I really appreciated the time he took and the patience he had to answer my questions and to explain the features of the car I was interested in purchasing. Lori was also excellent in explaining how the financing would work. More

Everyone was super nice and everything went as smoothly as possible the sales lady Mrs. Band the finance manager were the best!! as possible the sales lady Mrs. Band the finance manager were the best!! More

Nothing but good things to say about AJ who sold me the vehicle and Hannah at the service desk. Friendly and respectful vehicle and Hannah at the service desk. Friendly and respectful More

Hanna Grace was amazing to deal with! She answered any question I had and gave frequent updates on the maintenance of my car. She answered any question I had and gave frequent updates on the maintenance of my car. More

PRICES ARE TOO HIGH ! ! The girl up front was phenomenal. It’s so good to have a drive thru (so to speak) oil change at the dealership. I drive 500 miles a week and change ! The girl up front was phenomenal. It’s so good to have a drive thru (so to speak) oil change at the dealership. I drive 500 miles a week and change my oil often More

I purchased a new 2025 Kia EV9 from this dealership a little over a year ago. The vehicle already had approximately 2,000 miles on it because it had been used by the store's general manager. We accepted little over a year ago. The vehicle already had approximately 2,000 miles on it because it had been used by the store's general manager. We accepted the vehicle despite the high mileage because there was no other comparable vehicle available at the time, and it was eligible for the federal Clean Vehicle Tax Credit. In my opinion, vehicles intended for customers should be delivered in the best possible condition. Dealership management should not be putting extensive personal mileage on vehicles that will later be sold as new. The delivery experience was also poor. The EV was delivered without a charging cable, and I only received one after I noticed it was missing and asked for it. In addition, the trim on the right rear side of the vehicle was loose when I took delivery. It took the dealership about a month to complete that repair. The most frustrating issue has been the federal Clean Vehicle Tax Credit. The IRS has informed me that it has no record of my vehicle's sale for the Clean Vehicle Credit. I contacted King Kia of Laurel multiple times for assistance. I emailed Mr. White, the Sales Manager, over a month ago and never received a response. I also spoke with someone in the accounting department nearly two months ago, but I have still received no help. Customer service after the sale has been extremely disappointing. It's easy to be friendly when making a sale, but what matters is how customers are treated afterward. Unfortunately, I did not receive the level of professionalism or support I expected. Since then, I have purchased both a Kia K4 and a Kia Carnival from other Kia dealerships because I chose not to return to King Kia of Laurel. Based on my experience, I cannot recommend this dealership. I will not be returning for future purchases. More

Alonzo Brown was very helpful,nice, and patient with me as I was looking for the right car. And I found a blue k4 2026. Very nice as I was looking for the right car. And I found a blue k4 2026. Very nice More

We traveled from 30+ miles away to shop at this dealership.Every employee went out of their way to help and hey we’re very courteous! Excellent customer service and their goal was to make sure we a dealership.Every employee went out of their way to help and hey we’re very courteous! Excellent customer service and their goal was to make sure we as buyers were happy!! Don’t shop anywhere else!! More

The very good experience very nice people at laurel ford thank yall very much good job thank yall very much good job More