King Windward Nissan

great service King Windward Nissan is an excellent dealership. They always provide great service. Everyone is so friendly and helpful. Sunshine Ching and Lauren San King Windward Nissan is an excellent dealership. They always provide great service. Everyone is so friendly and helpful. Sunshine Ching and Lauren Sanborn are great people. More

I rate my experience as the best. We felt very comfortable with Steven. He is very knowledgeable about all vehicles. He was friendly and personable. I will recommend this dealership to We felt very comfortable with Steven. He is very knowledgeable about all vehicles. He was friendly and personable. I will recommend this dealership to my friends and family. More

worst dealership ever. Don't expect customer service. Don't expect them to fulfill promises (like calling you back) No one greets you when you walk in. While you're waiti Don't expect customer service. Don't expect them to fulfill promises (like calling you back) No one greets you when you walk in. While you're waiting (3 hours for us), no one came to tell us it would be a long wait. The most we got was "Drive slow on your way over here". All we needed was for someone to say "We are severely backed up, it may be a long wait"... we would have gone to have dinner, seen a movie... SOMETHING except waiting in that lobby with obnoxious rap music playing. I called Customer Service Manager, Lauren. She initially helped, but then didn't answer phone calls. I then called Lisa Joslin three times, whom I was told was the General manager... I never received a call back. When I ran into Lisa on the day we signed our lease I asked her why she didn't return my phone calls she said, "Oh, I was off" ... I said I called two days ago and left you several messages... her answer? "oh, I haven't checked my messages in three days". really? Sad.... Once my lease is up I will never again come here. We eve bought our accessories from New City Nissan just to avoid these sad, lazy people. More

Exactly what I wanted. Not only did I find the car I was looking for I got the experience wasn’t pushy or demanding very pleasant overall thank you. Not only did I find the car I was looking for I got the experience wasn’t pushy or demanding very pleasant overall thank you. More

Maintenance Check Indicator My wife was concerned when the light came on intermittently. When I didn't heed it, it became solid to which she asked me to call and inquire what it My wife was concerned when the light came on intermittently. When I didn't heed it, it became solid to which she asked me to call and inquire what it was for. She took the car in and was surprised how quickly Nissan serviced the oil change (which we found out that was what the warning light was. The service people were very friendly and informative and gave clear instructions. Kind of disappointed that the car wash was down and they were waiting for parts to come in. Would be nice to get a call back when it's running again! More

Service is good but. Purchased a 2018 Rogue 2 weeks ago. Already had to bring in for service due to malfunctioning FEB (with less than 500 miles). There is a known code f Purchased a 2018 Rogue 2 weeks ago. Already had to bring in for service due to malfunctioning FEB (with less than 500 miles). There is a known code fix and would have appreciated installing the fix before I drove off the lot. Although the Service Team was really good and found me a rental to use, I am quite dissapointed in having to experience this with a brand new car. More

Courteous, efficient, punctual Had car serviced for 30,000 mile maintenance. All personnel were courteous - from service representative to shuttle driver. Car was serviced in less Had car serviced for 30,000 mile maintenance. All personnel were courteous - from service representative to shuttle driver. Car was serviced in less time than was initially indicated. Don't know quality since car was serviced only yesterday. More

Longer than expected It took 3 hrs 45 min! It was longer than I expected. Also car wash facility was down so it was disappointed. Other than that, it was good. It took 3 hrs 45 min! It was longer than I expected. Also car wash facility was down so it was disappointed. Other than that, it was good. More

Could’ve Been Better Based on what they advertise, they could have provided better service to their customers. I’ve had to visit this service center 5 times to correct an Based on what they advertise, they could have provided better service to their customers. I’ve had to visit this service center 5 times to correct an air conditioning problem with my vehicle. It took me over a year to get them to identify and correct the air conditioning issue. More

Good service Courteous service advisor. Jon reviewed all the needed maintenance for my car and explained to me how important maintaining my vehicle is for longevi Courteous service advisor. Jon reviewed all the needed maintenance for my car and explained to me how important maintaining my vehicle is for longevity and safety. More