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Kings INFINITI - Service Center

Brooklyn, NY

4.6
2,117 Reviews

2,117 Reviews of Kings INFINITI - Service Center

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June 28, 2025

John was welcoming and extremely supportive w expert knowledge in determining best solutions.. What you want in service to you vehicle. More

by GDAVOLA1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

Mr. Russo was DYNAMIC, customer service was the best ,his attention to detail was first class. Also your staff at the service center was also top notch right down to the guys that signs you in. Thanks agai More

by WIMBERLYERIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

Very knowledgeable and professional courteous staff. very frienfly and pleasant.kudos to service writer carla.. More

by Mikey h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Shtern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

They were very good and they do very good work. I am very happy with them. More

by JBB0159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2025

Professional knowledgeable timely great communication and the advisor was pleasant. I was very satisfied with my appointment More

by BINK2757
Recommend Dealer
Yes
Employees Worked With
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carla Martinez
June 24, 2025

Always a great experience with Matt knowledgeable understanding I will recommend anyone who need service they're fortunate if that get Matt More

by BINK2757
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Raiten
June 22, 2025

Matt is a vey knowledgeable and breaks things down for if you’re not sure about the service your vehicle needs. More

by EDWIN_MATTEI121212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Raiten
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Kings INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 21, 2025

Great service, easy to make an appointments no waiting time and the car was ready and the time the said. More

by ALEXUSME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Kings INFINITI responded

Alexusme, we are so pleased you enjoyed your visit to Kings INFINITI, Inc.!

June 20, 2025

2+ hours wait for standard service & inspection (took under an hour in queens). Service interval was not reset on the ECU. Was charged 3x for state inspection compared to Infiniti of queens (is it ev More

by eli vizel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Russo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Kings INFINITI responded

Hi Eli Vizel, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. I hope everything was clarified when our staff had reached out to you on 6/20/25 @4:23pm to explain any confusing that took place on the day of your service visit. Please feel free to reach out if you have any other questions or concerns on your behalf.

June 14, 2025

Fast Fast and too the point And a loiter history Honest in what needs to be done if any More

by ROXXPIERRE228
Recommend Dealer
Yes
Employees Worked With
John Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Russo
Jun 19, 2025 -

Kings INFINITI responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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