Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Klaben Chrysler Jeep Dodge Ram
Kent, OH
7,950 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers!
Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 7,950 reviews
February 01, 2017
Nice and not pushy Justin was great to work with. Klaben Auto Group has always been good to use. This is the 4th vehicle we have purchased form them. Justin was great to work with. Klaben Auto Group has always been good to use. This is the 4th vehicle we have purchased form them. More
by PJarosz63
Employees Worked With
February 01, 2017
Great Experience No Hassle Great experience working with sales rep Don Jacobs in securing my new 2017 Chrysler Pacifica. Don was knowledgeable about the vehicle and it was one o Great experience working with sales rep Don Jacobs in securing my new 2017 Chrysler Pacifica. Don was knowledgeable about the vehicle and it was one of the quickest buying experiences I have ever been apart of. Thanks to Don and to Klaben finance rep Kim Devlin for their professional service. More
by rsutara1
January 31, 2017
Fantastic and friendly service I was helped by Antonio Taylor and Gary Damis while purchasing my 2006 Silverado today. Two stand up guys that really made the purchasing process easy I was helped by Antonio Taylor and Gary Damis while purchasing my 2006 Silverado today. Two stand up guys that really made the purchasing process easy and comfortable. I didn't feel pushed into anything and I was able to get the price and vehicle I wanted. They explain everything clearly and got me what I wanted. More
by Kthames7
Employees Worked With
Gary Damis, Antonio Taylor
January 31, 2017
3 stars so far They were very efficient and easy to work with....putting deal together...hopefully it follows through over the next 3 years of my lease...the follow They were very efficient and easy to work with....putting deal together...hopefully it follows through over the next 3 years of my lease...the follow up, service and contact will determine if they deserve more than 3. Hopefully they become "my" dealer even though I have plenty of options closer to home. More
by Vllybllcoach40@yahoo.com
Verified CustomerEmployees Worked With
January 30, 2017
Really Disappointed I had a slow leak in one tire on my car (all of which were purchased from Klaben, 3 years ago, so I made an appointment with the service center and ha I had a slow leak in one tire on my car (all of which were purchased from Klaben, 3 years ago, so I made an appointment with the service center and had them order a new tire, just in case. They never discussed the price of the tire with me, but I figured I'd talk with them, at the time of the appointment. They looked over my car and said that I didn't need a new tire...........the rims just needed cleaning so they charged me $96 something for the cleaning and I had them put two new wiper blades on. Over the next few days my tire kept going flat, so I had to keep putting air in it and, although I called Klaben, immediately, they couldn't get me in because my service man had taken the weekend off, so I made an appointment for that Monday morning at 7 AM. When I went out to go to the appointment, the tire was completely flat and when I called Klaben, they asked me if I could get it up to the gas station to put air in it. I told them I would try, but I never made it there.......my tire started coming off of the rim and I had to pull over, on the side of the road. I called Klaben and told them that I was stuck, so they sent a man with a portable air machine and when he got to me, he said the tire was almost off the rim, so he couldn't help me. He left me there and I called Klaben. He asked if I had AAA and I do not, so he said he would get a place called Joe's to tow me in. I sat in that car, on the side of the road for an hour until Joe's showed up and towed me in. My service man came back to me and said I definitely needed a new tire and they hadn't sent the one back that they had ordered for me on the previous appointment. I asked him about the price of the tire and he said that he had, already, discussed the price with me, which he had not. So, in addition to the three and a half hours that I sat there on the first appointment and, now, another two hours for the second appointment to change a tire and a couple of wiper blades, he charges me another $90 some dollars for something that was their fault. I wanted that new tire from the first appointment and they felt I didn't need it, so I end up on the side of the road for an hour and lose 5 and a half hours of my time, sitting in their lobby, when the situation was their fault and, then, get charged for it, again. I am so mad, I'm looking for a new mechanic, now. I bought this car from Klaben and have been using Klaben to service it for eight years and I feel that they should have done something to compensate me for a situation that was their fault. I don't want to purchase my next car from them and I don't want to use their service department, anymore. I've, always, given excellent reviews about them, but not this time. I feel they're getting lax with the service they provide and I'm really disappointed in them. More
by SWANSONG56
Employees Worked With
I'd rather not say
January 30, 2017
Great Experience! This was my first time buying from a dealership and it was a great experience! The process was surprisingly fast and completely hassle-free. Gary was This was my first time buying from a dealership and it was a great experience! The process was surprisingly fast and completely hassle-free. Gary was so kind and helpful and would definitely recommend anyone looking for used cars to go see him! Overall fantastic experience! More
by Rrs1994
Employees Worked With
Gary Damis
January 30, 2017
Loyalty I have been working with Klaben Chrysler since 2006 and have continued to leave with them every 3 years. They were able to work with me to get me i I have been working with Klaben Chrysler since 2006 and have continued to leave with them every 3 years. They were able to work with me to get me into the same vehicle for my budget. Always courtesy, customer service is #1 with me. First time working with Don Jacobs and I know he will be my sales person for years to come. Their Service Department is outstanding and of up most importance. Brian in Finance Department has worked with me on completing my transaction on my 4th vehicle. More
by bkachenko
January 30, 2017
Warranty work I stopped in without an appointment, because I could not get the gas door open. They took me in, and the work was done on time, as promised. I was ver I stopped in without an appointment, because I could not get the gas door open. They took me in, and the work was done on time, as promised. I was very pleased. More
by JRAUDINS
Employees Worked With
January 30, 2017
Great service as always. Joe is super. Great seeing matt miss him downstairs. Im sure we will be in to buy another soon. See you soon. service as always. Joe is super. Great seeing matt miss him downstairs. Im sure we will be in to buy another soon. See you soon. More
by shvdmonke1
Employees Worked With
January 30, 2017
Great experience! I had a really great experience with John. He was very honest about everything, answered everything, and wants to keep the relationship going. Even I had a really great experience with John. He was very honest about everything, answered everything, and wants to keep the relationship going. Even after buying my jeep he has been keeping in contact making sure that I like it, if I have any questions on it and really just making sure I am comfortable. John really goes above and beyond. I can definitely see my family and I returning to him! More
by Danielle Butler
Employees Worked With
John Coco III, Kim Devlin
