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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,904 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,904 reviews

October 19, 2015

Called for service told booking 7 days out. Been having both my vehicles serviced there for the past 4 years. Service was great up until the last 6 months. Lately the last three attempts for ser More

by Ram3500 4x4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manger
Oct 20, 2015 -

Klaben Chrysler Jeep Dodge Ram responded

First and foremost I would like to thank you for your feed back. Many times in the service industry, when consumers have a bad experience, they do not let the business know and simply decide to take their business elsewhere. We do not like to hear of these issues but we need to. Secondly I would like to apologize for failing to meet your expectations and not leaving you with the feeling of complete satisfaction. When we have this type of feed back it becomes a coaching and training tool that we hope, in the long run, makes us better. We always look for ways to improve our ability to deliver satisfactory service. We are in fact nearing the completion of a facility expansion that will nearly double our capacity and our ability to meet the needs of a consumer base that is growing everyday, with customers that come not only from our new car sales department, but from other locations as well. Even though make these types of investments that will position us to better serve our customers, we failed in your particular case. If there is anything that I can do for you please do not hesitate to contact myself or any of the staff here at Klaben. Again, I thank you for your feed back and truly apologize for your experience.

Nov 03, 2015 -

Ram3500 4x4 responded

Happily took my vehicle to Haas Auto and will continue to take all my vehicles there from now on. The service Dept far exceeded my expectations and treated me like a valued customer even though I had not been there in years. Thanks Tom Lawson Service Manager.

October 19, 2015

New truck I would like to thank Don Jacobs for putting me into a new ram 1500 the process was painless and quick truly appreciate the deal I got More

by Buzz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
October 18, 2015

Absolutely amazing! John was an amazing salesman. He didn't pressure me into anything that I didn't want to do. He also knew every single little detail to the questions t More

by turtle1016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III
October 17, 2015

Klaben- they're closer than you think! I recently purchased a specialty vehicle from Klaben Dodge. It's a rare scat pack shaker Challenger. An absolutely awesome car. Store manager Stev More

by scat pack screamer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Stephens
October 17, 2015

Klaben is great Worked with JP Marozzi he was wonderful answered all our questions was very helpful would recommend you see JP for your car needs. I know we will be b More

by Rock16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JP Marozzi
October 16, 2015

Buying a car Buddy is wonderful. He listened and understood what I needed . Then he made it work so I could drive home in a new car. Klaben opened doors for me! More

by Snowii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buddy
October 16, 2015

From bad to good I bought my 2014 Jeep Grand Cherokee from Klaben two years ago. Through no fault of the dealership, the vehicle ended up being what I would consider a More

by courtneyccc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Brandt
October 15, 2015

Buying my Jeep I recently went to Klaben to purchase a Jeep. I dealt with Don Jacobs and Roscoe. They were very friendly and helpful. They were both very thorough, s More

by janet79
Recommend Dealer
Yes
Employees Worked With
Other Employees : Roscoe
October 14, 2015

Amazing service When I walked into the dealership, I brought a vehicle to trade in that I expected to be laughed at for. Not only did the salesman, Caleb Jacobs, acce More

by Kazumafk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Caleb Jacobs
October 14, 2015

I Highly Recommend Klaben I totally give Klaben thee highest Rating as I could possibly give to a car dealership. The staff at Klaben makes you feel like you are part of there More

by michelina1254
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Devinst , Caleb Jacobs
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